Network Operations Specialist Job at Cape (Washington)

Job Description

We are seeking a Network Operations Specialist to work on the rollout of new networks worldwide and ensure they operate at the highest standard once live. In this role, you’ll be at the center of our mission—helping the U.S. and its allies strengthen national security through resilient, cutting-edge telecom infrastructure. You’re not only skilled in network operations, you’re driven to make an impact. You want to join a fast-growing company where your work shapes the geopolitical landscape, in a world where telecom is an essential element of modern warfighting. You combine technical depth with operational leadership: able to dive into troubleshooting details, while also guiding teams through milestones, test cases, and process steps. Simply put, you are the glue that turns plans into successful, secure, and reliable network

Job Responsibility

Develop and execute test cases for new functionality launches
Configure devices and create repeatable runbooks to ensure smooth deployments
Gather customer feedback, create and manage trouble tickets, escalate issues as needed, and dive into traces/logs to identify root causes—while keeping documentation and resolution plans up to date
Define and document processes to ensure smooth operations, especially during launches and testing
Lead launch operations planning and execution, including methods of procedure (MOPs), rollback strategies, maintenance windows, and delivery approvals
Build and maintain critical systems and 3rd-party tools that automate network operations
Develop anonymized dashboards for partner MNOs, ensuring they have visibility into usage on their networks

Requirements

3+ years of experience in cellular core network deployments
Ability to analyze cellular system network trace data and packet captures, quickly identifying where issues should be routed
Proven success operating as a flexible team player in a fast-paced, cross-functional environment while driving complex initiatives to completion
Experience drafting MOPs and executing maintenance windows
Strong organizational skills and attention to details, including reviewing and managing detailed project plans
Hands-on experience troubleshooting and resolving network outages
Ability to review and interpret technical telco documentation with fluency in industry acronyms and terminology

Nice to have

Familiarity with Agile practices and task management tools like Jira
Experience working closely with telco infrastructure vendors

What we offer

401(k) match
100% coverage of medical, dental, and vision premiums for you and your dependents
12 weeks paid parental leave (for all parents, no waiting period)
Stipends for Family-forming needs
Stipends for Gender-affirming care
Unlimited PTO

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Network Operations Specialist

Job Description

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