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Network Operations Specialist

dynamicsearch.co.uk Logo

Dynamic Search Solutions

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Location:
United Kingdom , Manchester

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

33000.00 GBP / Year
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Job Description:

This role is ideal for a motivated team player with experience in first-line support, preferably within a Managed Service Provider environment, and strong customer service skills. The company places high value on technical skill and ongoing development. Comprehensive training will be provided across the technologies supported, but the ability to quickly adapt to operational processes is essential. As a Network Operations Specialist, you will be part of a team delivering 24/7/365 support for a range of customer networks.

Job Responsibility:

  • Proactive monitoring of customer devices, dashboards, logs and NMS platforms
  • Logging and investigating incidents, escalating where necessary
  • Responding to customer queries via phone, email, and service portal
  • Ensuring all tickets are handled in line with SLA requirements
  • Following scripted procedures to implement changes on customer systems
  • Using service desk tools and a range of monitoring platforms to manage workload

Requirements:

  • Experience in first-line support
  • Preferably within a Managed Service Provider environment
  • Strong customer service skills
  • Ability to quickly adapt to operational processes
  • Any current exposure to Cisco Switching, ASR/ISR Routers, ASA/FTD Firewalls
  • Any current exposure to Juniper, Fortinet and Extreme Networks
  • Any current exposure to VoIP telephony

Nice to have:

  • Training and development in the above technologies
  • Opportunities to gain relevant certifications
What we offer:
  • Career development: Access to structured training, professional certifications, and ongoing learning opportunities
  • Supportive culture: You’ll be part of a friendly, collaborative team that genuinely looks out for each other
  • Wellbeing matters: Internal mental health first aiders, external assistance programmes, and regular wellbeing initiatives
  • Team events & community involvement: Social events, volunteering opportunities, and a positive team atmosphere
  • 25 days holiday plus bank holidays (increasing with service)
  • Enhanced maternity/paternity pay
  • Pension contributions
  • Electric vehicle, cycle to work, and tech purchase schemes
  • Employee health plans

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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