Network Operations Specialist

Part of a team delivering 24/7/365 support for a range of customer networks

• Proactive monitoring of customer devices, dashboards, logs and NMS platforms
• Logging and investigating incidents, escalating where necessary
• Responding to customer queries via phone, email, and service portal
• Ensuring all tickets are handled in line with SLA requirements
• Following scripted procedures to implement changes on customer systems
• Using service desk tools and a range of monitoring platforms to manage workload
• Experience in first-line support, preferably within a Managed Service Provider environment
• Strong customer service skills
• Ability to quickly adapt to operational processes

• Cisco Switching, ASR/ISR Routers, ASA/FTD Firewalls
• Juniper, Fortinet and Extreme Networks
• VoIP telephony

• Career development: Access to structured training, professional certifications, and ongoing learning opportunities
• Supportive culture: You’ll be part of a friendly, collaborative team that genuinely looks out for each other
• Wellbeing matters: Internal mental health first aiders, external assistance programmes, and regular wellbeing initiatives
• Team events & community involvement: Social events, volunteering opportunities, and a positive team atmosphere
• 25 days holiday plus bank holidays (increasing with service)
• Enhanced maternity/paternity pay
• Pension contributions
• Electric vehicle, cycle to work, and tech purchase schemes
• Employee health plans