Network Operations Specialist

Candidate would be responsible for managing Office IT network/Security day to day operation and build implementation. Maintain, manage & assessment of network infrastructure/ process & highlight key finding which can result benefit to business/infrastructure – bringing continual service improvement plan in Ops/ Build area and ensure better efficiency & effectiveness is in place. Support service continuity measures i.e., backup/restore procedures & disaster recovery plan etc. Implementing best practices, Create SOPs for repeated tasks & automation, along with continual updation to Knowledge Management. Implement the network configurations as per design. Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Execute changes with clear identification of risks and mitigation plans to be captured into the change record. Follow the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Actively participate in war room during any P1/P2 cases until resolved.