Network Operations Shift Manager Job at Vodafone (Bryanston)

Senior Network Operations Shift Lead - Work Flow Coordinator

Senior Network Operations Shift Lead (Workflow Coordinator - WFC). The Opportuni...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience in enterprise Network Operations within a large-scale global environment, including significant experience leading global team members and command-and-control capacity
CCNP level knowledge and experience (or equivalent) is required
CCIE certification level is highly desirable
Deep operational expertise and troubleshooting proficiency across multiple network technologies and vendors
Extensive experience with Cisco Platforms, including IOS, Nexus NX-OS, Cisco SD-WAN architecture, etc.
Intermediate familiarity with Juniper JUNOS and Arista EOS
Intermediate knowledge of load balancing technologies (e.g., F5, Citrix NetScaler)
Proven ability to troubleshoot, diagnose, and resolve highly complex hardware and software issues across diverse network environments (Cisco, Nexus, Arista, Juniper, F5, Citrix, Checkpoint, Palo Alto)
Demonstrated experience executing complex network failovers for all routing protocols, including BGP, OSPF, and EIGRP, in critical production environments
Exceptional ability to manage and coordinate global technical resources, optimize workload, and maintain accountability in a dynamic, high-pressure, 24/7 environment

Job Responsibility

Global Operational Command & Control: Lead and direct shift activities, serving as the primary operational and technical authority. Maintain active oversight of incident management, task assignments, and overall operational alignment across the global network and other infrastructure platforms, as required
Technical Leadership: Act as the technical decision-maker for incident escalations, managing risks and guiding the team to seamless resolution of high-impact issues. Engage Technical SMEs, escalation teams, senior management, and other stakeholders as required for critical incidents
Team & Workload Management: Strategically assign incident queues and tasks to technical resources, optimizing workload distribution, enhancing team capacity, and adjusting dynamically to incident volume and operational demands
SLA & Performance Assurance: Oversee and track Service Level Agreement (SLA) metrics and Key Performance Indicators (KPIs), ensuring strict adherence to operational standards and proactive resolution of any deviations. Drive accountability for exceptional service delivery quality
Seamless Global Handovers: Coordinate effortlessly with Shift Leads in other regions to ensure smooth transitions and continuous operational coverage, meticulously documenting ongoing incidents, tasks, and escalated items
Critical Action Approval & Oversight: Approve high-risk network actions, such as major circuit failovers, verifying all preconditions to minimize potential disruptions. Ensure meticulous logging of all critical approvals and actions for compliance and post-incident analysis
Effective Stakeholder Communication: Ensure timely, accurate, and clear communication with all key stakeholders, including support groups, application teams, and management, providing easily digestible updates during outages and critical events

Fulltime

Network Operations Center Manager

NTT DATA seeks a highly experienced Network Operations Center (NOC) Manager to l...

Location

United States , Annapolis

Salary:

109275.00 - 182125.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5 years as an IT Operations Center Manager
Minimum 10 years of experience in network operations, including at least 5 years managing a Net Operations Center (NOC) or similar 24x7X365 operations team
Minimum 5 years monitoring and managing configuration of 500+ network devices
Minimum 5 years monitoring and managing a virtual server environment
Strong technical expertise in networking and fiber technologies
Current ITIL Foundation certification
Must possess a bachelor’s degree in computer science, information systems or related field
Equivalent work experience of five (5) years may be substituted for a degree
At least five (5) years of experience in network operations, monitoring, troubleshooting and/or provisioning, including at least two (2) years in a managerial or supervisory role
Proven leadership of 24x7x365 enterprise-class operations

Job Responsibility

Direct daily operations of the 24x7x365 NOC
Ensure all incidents, service requests, and outage events are handled in accordance with SLAs
Maintain operational discipline, documentation accuracy, and real-time service visibility
Supervise NOC staff, shift leads, analysts, and escalation resources
Oversee monitoring coverage, alert accuracy, and event correlation
Approve and enforce NOC SOPs, alerting rules, and ticketing workflows
Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and DoIT
Lead response efforts for Priority 1 and Priority 2 incidents
Deliver operational reports, KPIs, and executive dashboards
Oversee NOC training programs, certification paths, and competency development

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

Network Operations Center Manager

The Network Operations Center Manager will lead a 24x7 operations center, ensuri...

Location

United States , Annapolis

Salary:

109275.00 - 182125.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5 years as an IT Operations Center Manager
Minimum 10 years of experience in network operations, including at least 5 years managing a Net Operations Center (NOC) or similar 24x7X365 operations team
Minimum 5 years monitoring and managing configuration of 500+ network devices
Minimum 5 years monitoring and managing a virtual server environment
Strong technical expertise in networking and fiber technologies
Current ITIL Foundation certification
Must possess a bachelor’s degree in computer science, information systems or related field. Equivalent work experience of five (5) years may be substituted for a degree
At least five (5) years of experience in network operations, monitoring, troubleshooting and/or provisioning, including at least two (2) years in a managerial or supervisory role
Proven leadership of 24x7x365 enterprise-class operations
Strong understanding of ITIL best practices, incident management and service operations

Job Responsibility

Direct daily operations of the 24x7x365 NOC
Ensure all incidents, service requests, and outage events are handled in accordance with SLAs
Maintain operational discipline, documentation accuracy, and real-time service visibility
Supervise NOC staff, shift leads, analysts, and escalation resources
Oversee monitoring coverage, alert accuracy, and event correlation
Approve and enforce NOC SOPs, alerting rules, and ticketing workflows
Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and DoIT
Lead response efforts for Priority 1 and Priority 2 incidents
Deliver operational reports, KPIs, and executive dashboards
Oversee NOC training programs, certification paths, and competency development

What we offer

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short- and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match

Fulltime

Operations Manager - Inbound (B Shift) - East Coast Fulfillment Center

The Operations Manager is a seasoned leader with several years of experience lea...

Location

United States , Elizabethtown

Salary:

Not provided

Nordstrom

Expiration Date

Until further notice

Requirements

5+ years of warehouse experience in a managerial role
Proven capability in identifying and implementing CI actions that deliver measurable improvements to cost, service and quality
Demonstrated capabilities in developing others and growing leadership competencies in their direct reports
Strong knowledge of warehousing Key Performance Indicators (KPIs)
Hands on experience with warehouse management software and databases
Ability to analyze data and determine actions based on improvement opportunities
Excellent verbal and written communication skills

Job Responsibility

Support the business strategy or driving results for overall safety, quality and performance
Lead, develop, and grow the performance of a team of about 20 employees
Recruiting, selecting, onboarding, and training the right resources
Drive warehouse associates results by coaching, counseling, and disciplining employees
planning, monitoring, and provides feedback on job performance
Drive professional and technical knowledge by attending educational workshops
reviewing professional publications
establishing personal networks
participating in professional societies
Own process improvement efforts through problem-solving, project management, and continuous improvement methodologies

What we offer

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
performance-based incentives/bonuses
401k
PTO accruals
Holidays

Fulltime

Network Operations Center (NOC) Manager

The NOC Manager is the designated leader responsible for the day-to-day manageme...

Location

United States , Tallahassee

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Master’s degree in engineering, information technology, or related field (or equivalent formal training and experience)
Minimum 10 years of experience in network operations, including at least 5 years managing a NOC or similar 24x7 operations team

Job Responsibility

Directly manage all NOC staff, including shift leads, engineers, and technicians
oversee staffing, scheduling, training, and performance management
Serve as the single point of contact for all NOC operations, service restoration, and incident escalation—available 24x7, 365 days/year
Lead the design, implementation, and continuous improvement of NOC processes, including monitoring, event management, incident response, and change management
Ensure compliance with state and national standards (e.g., Rule 60GG, NIST, FISMA) for network operations, security, and disaster recovery
Oversee the integration of NOC and SOC functions, ensuring effective communication, escalation, and coordinated response to security events
Develop and maintain Standard Operating Procedures (SOPs) for all NOC activities
ensure documentation is current and audit-ready
Manage service assurance tools, dashboards, and reporting for network performance, availability, and SLA compliance
Coordinate with field services, engineering, and executive leadership to support network upgrades, migrations, and special projects

Fulltime

Network Operations Center (NOC) Manager

The Network Operations Center (NOC) Manager is a pivotal role responsible for th...

Location

United States , Tallahassee

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Master’s degree in engineering, information technology, or related field (or equivalent formal training and experience)
Minimum 10 years of experience in network operations, including at least 5 years managing a NOC or similar 24x7 operations team
Certifications such as ITIL, CCNP/CCIE, or CISSP

Job Responsibility

Directly manage all NOC staff, including shift leads, engineers, and technicians
oversee staffing, scheduling, training, and performance management
Serve as the single point of contact for all NOC operations, service restoration, and incident escalation—available 24x7, 365 days/year
Lead the design, implementation, and continuous improvement of NOC processes, including monitoring, event management, incident response, and change management
Ensure compliance with state and national standards (e.g., Rule 60GG, NIST, FISMA) for network operations, security, and disaster recovery
Oversee the integration of NOC and SOC functions, ensuring effective communication, escalation, and coordinated response to security events
Develop and maintain Standard Operating Procedures (SOPs) for all NOC activities
ensure documentation is current and audit-ready
Manage service assurance tools, dashboards, and reporting for network performance, availability, and SLA compliance
Coordinate with field services, engineering, and executive leadership to support network upgrades, migrations, and special projects

Fulltime

Network Operations Center Field Engineer - 2nd Shift

The NOC Engineer is a critical technical role responsible for monitoring, suppor...

Location

United States , Tampa

Salary:

Not provided

Tier4 Group

Expiration Date

Until further notice

Requirements

4+ years of experience resolving Tier2-Tier3 level networking escalations
Minimum HS Diploma required, further education or certifications preferred
Ability to commute to the Tampa office 5 days per week
1st Shift and 2nd Shift opportunity available

Job Responsibility

Provide technical support to customers via phone, email, and ticketing systems
Respond to, diagnose, and resolve system alerts, incidents, and service requests
Troubleshoot issues related to servers, workstations, laptops, mobile devices, cloud services, and on-premises infrastructure
Identify root causes of recurring issues and implement long-term solutions
Support and administer Microsoft-based environments including Windows Server, Office 365/Microsoft 365, Exchange, Azure, SQL, Terminal Services, and SharePoint
Provide network-level support including routers, firewalls, switches, connectivity, and security
Monitor system performance, availability, and security
Perform application installation, system configuration, and infrastructure changes
Support storage, virtualization, backup, and disaster recovery solutions
Administer and support managed solutions including anti-virus, anti-spam, email archiving, backup systems, monitoring tools

What we offer

Excellent suite of benefits
generous PTO
broad tech stack to grow your technical skills and experience

Fulltime

Global Network Operations & Production Network Engineer

We seek a skilled professional to provide comprehensive 24/7 Level 2 and Level 3...

Location

Cracow; Munich; Bucharest; Lisbon

Salary:

Not provided

Flint International

Expiration Date

October 31, 2026

Requirements

Experience in network operational support and production network engineering within large institutions or banks
Proven ability to diagnose and resolve complex network-related issues
Strong stakeholder management and ability to work effectively under pressure
Solid understanding of LAN/WAN technologies and protocols (Cisco ACI, IOS, NX-OS, SD-WAN, BGP, OSPF)
Good knowledge of multi-vendor firewall platforms (Fortigate, Cisco ASA, Cisco Tetration)
Experience with remote access technologies (Cisco AnyConnect, Zscaler, Aruba)
Proficiency in DNS/DHCP (Infoblox), load balancing platforms (F5, VMWare), and proxy products (Zscaler)
Strong TCP/IP and SSL troubleshooting skills (packet analysis tools like tcpdump, Wireshark)
Deep understanding of network virtualization, cloud, and automation concepts
Expertise in network programming/automation and configuration management tools (Python, Ansible, Saltstack, Terraform)

Job Responsibility

Deliver 24×7 operational support for global networking, firewall & load balancing technologies
Maintain and troubleshoot network equipment including routers, switches, firewalls, load balancers, and related infrastructure
Perform fault and performance management
Identify, diagnose, and resolve complex network issues, including hardware faults and logical problems
Collect diagnostic data, document incidents, and track progress per SLA compliance
Manage escalations, isolate incidents, and apply workarounds
Collaborate with vendors and service providers for device and service restoration
Coordinate and implement break-fix activities and planned changes, patching, and maintenance in line with change management processes
Assess and amend existing network devices in a controlled manner
Make key decisions on fault or change impacts on users and infrastructure

Fulltime

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Network Operations Shift Manager

Job Description

Job Responsibility

Requirements

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