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Network Operations Field Service Engineer

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Community Fibre

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The purpose of this role is to provide fibre installation, repairs, fault finding together with general network maintenance tasks, providing a best in class quality of service for our residential and business customers. The role reports into the Network Engineering Supervisor, the engineer will gain experience in all field-based elements of a FTTx network, showcasing technical and professional experience to our customers as well as internally to support and grow the team within the business. These are likely to include critical splicing field work, testing, reporting and analysing for new and existing customers. Complying to health and safety standards at all times.

Job Responsibility:

  • Supporting the Network Operations Manager in all areas, Installation, Services, Maintenance and Project work
  • Ensuring splicing, testing and reporting on optical network is carried out to standard
  • Good understanding of WiFi and broadband capable devices, networking and structured cabling
  • Good understanding of fibre terminology and communicate effectively
  • Well-presented and professional image
  • Self-motivated and work independently
  • Demonstrate empathy with customers and colleagues
  • Calm under pressure
  • Work alongside Network Operations Manager/Engineers/Supervisors to ensure programmes are achieved on time and to customer satisfaction
  • Ensure Health & Safety requirements are adhered to

Requirements:

  • Fibre installation/splicing skills, experience within Telecommunications 1st and 2nd fix
  • Capable and confident working at heights
  • Working alone
  • Thorough working knowledge of a fibre network, built through significant job experience and training on site
  • Experience in splicing & OTDR testing
  • Experienced in Fault finding
  • Experience with fibre blowing Machines
  • Experience and qualifications in NRSWA
  • BT Accredited splicing qualification
  • Ability to demonstrate understanding of Construction Design Management (CDM) and the Health & Safety requirements
  • Ability to talk the 'same language' as civils and cabling contractors
  • Good understanding of fibre terminology and able to communicate effectively
  • Well-presented and able to demonstrate a professional image
  • Self-motivated and able to work independently
  • Able to demonstrate empathy with customers and colleagues
  • Calm under pressure and ability to work in a methodical way
  • Proactive and efficient, and willing to go the extra mile
  • Passion for purpose and mission
  • Strong fit for brand and organisational culture

Nice to have:

IPAF licence desirable

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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