Network Operations Field Service Engineer

• Supporting the Network Operations Manager in all areas, Installation, Services, Maintenance and Project work
• Ensuring splicing, testing and reporting on our optical network is carried out to a standard as outlined by the Community Fibre - Standard Splicing and Testing documentation
• Good understanding of WiFi and various broadband capable devices, networking and structured cabling within the customers premise
• Good understanding of fibre terminology and able to communicate this effectively to customers as well as colleagues within the business
• Well-presented and able to demonstrate a professional image as the face of the business
• Self-motivated and able to work independently on a solo basis
• Able to demonstrate empathy with customers and colleagues – personable and friendly
• Calm under pressure and ability to work in a methodical way in a busy environment
• Work alongside the Network Operations Manager/Engineers/Supervisors to ensure that all Network Operations programmes are achieved on time and to the full satisfaction of the customer while meeting SLA
• Ensure that Community Fibre Health & Safety requirements are being adhered to, in accordance with the Company Health and Safety Management System, owned by the HSEQ Manager

• Fibre installation/splicing skills, experience within Telecommunications 1st and 2nd fix
• Capable and confident working at heights
• Working alone
• Thorough working knowledge of a fibre network, built through significant job experience and training on site
• Experience in splicing & OTDR testing - training will be provided
• Experienced in Fault finding - training will be provided
• Experience with fibre blowing Machines – training will be provided
• Experience and qualifications in NRSWA. – training will be provided
• BT Accredited splicing qualification
• Ability to demonstrate understanding of Construction Design Management (CDM) and the Health & Safety requirements incumbent with such tasks
• Ability to talk the ‘same language’ as civils and cabling contractors
• IPAF licence desirable
• Good understanding of fibre terminology and able to communicate this effectively to customers as well as colleagues within the business
• Well-presented and able to demonstrate a professional image as the face of the business
• Self-motivated and able to work independently on a solo basis
• Able to demonstrate empathy with customers and colleagues – personable and friendly
• Calm under pressure and ability to work in a methodical way in a busy environment
• Proactive and efficient, and willing to go the extra mile for customers
• Passion for our purpose and mission
• Strong fit for our brand and organisational culture

IPAF licence desirable

• 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
• Birthday leave
• Cycle to work scheme
• Flexible WFH policy
• Private Health Cover