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Robert Half Logo Robert Half · IT - Administration

Network Operations Engineer

United States, Medicine Park · Job Posted June 09, 2026
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Job Description

This role is responsible for the day-to-day operation, provisioning, and maintenance of central office and core voice systems. You’ll play a key role in maintaining service reliability while supporting the transition from legacy TDM infrastructure to modern fiber/IP networks.

Job Responsibility

  • Manage central office operations including provisioning, installation, and maintenance of core voice, data, and peripheral equipment
  • Administer subscriber data and switch translations (adds, moves, changes, deletes)
  • Support and maintain softswitch, IMS, SBC, and broadband infrastructure
  • Monitor network and service quality
  • respond to alarms and service issues
  • Assist with migration from legacy TDM/DLC systems to fiber and IP-based platforms
  • Develop and follow procedures, including maintenance programs and MOPs
  • Support compliance activities including lawful intercept provisioning (CALEA)
  • Collaborate with engineering, customer service, and field teams
  • Maintain accurate documentation and reporting

Requirements

  • 5+ years of experience working with carrier-grade voice switch or softswitch platforms (Ribbon/GENBAND, Metaswitch, or similar)
  • Strong troubleshooting skills and ability to identify root cause
  • Solid understanding of telecom environments and carrier relationships
  • Experience with Microsoft 365 tools for reporting and documentation
  • Strong communication skills and ability to work in a team environment
  • At least 5 years of experience supporting carrier-grade voice switching, softswitch, or network operations environments
  • Practical knowledge of SIP, provisioning workflows, and telecom service activation within central office or core network settings
  • Experience working with session border controllers, hardware installation, software maintenance, and troubleshooting across voice and data platforms
  • Familiarity with legacy TDM networks as well as modern fiber-based technologies such as GPON and DWDM
  • Strong diagnostic and root-cause analysis skills with the ability to respond effectively to alarms, outages, and service degradation
  • Proficiency with documentation and reporting tools, including Microsoft 365 applications
  • Clear communication skills and the ability to work effectively with technical and non-technical teams
  • Willingness to work on-site in Medicine Park, Oklahoma and participate in an on-call rotation with limited travel as needed

Nice to have

  • Experience with TDM-to-IP or fiber migrations
  • Knowledge of SIP, IMS, and session border controllers
  • Exposure to fiber access technologies (PON, Calix or similar)
  • Familiarity with transport, timing/synchronization, and DC power systems
  • Certifications (Cisco, Ribbon, Metaswitch, etc.)

What we offer

  • Competitive compensation
  • health
  • 401k
  • PTO
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