Network Operations Coordinator

• Manage real-time responses to faults across the electricity network
• Coordinate field crews and service providers to ensure timely, safe fault resolution
• Keep customers informed during outages and fault events
• Maintain accurate fault and outage information in our systems
• Support value-added services such as cable locates, close approach, high load requests, and safety checks
• Play a part in major network events and storm response (including some after-hours support)
• Answering fault calls calmly and professionally
• Dispatching and coordinating field resources efficiently
• Updating outage and fault systems with accurate, timely information
• Providing quality assurance on fault data and supporting customer invoicing
• Supporting customer queries and invoice disputes where needed
• Building strong relationships with internal teams, contractors, retailers, and councils
• Championing safety, quality, and continuous improvement in everything you do

• Experience in a call centre, operations, dispatch, or similar fast-paced environment
• Strong communication skills and an excellent phone manner
• The ability to stay calm and make sound decisions under pressure
• Customer service experience, including handling challenging conversations
• High computer literacy (Salesforce, CRM, Word, Excel
• SharePoint a plus)
• A can-do attitude and willingness to learn
• Flexibility to work overtime if required
• New Zealand work rights are required for the role

Experience in the electrical distribution or utilities sector is an advantage, but not essential

• A people first culture built on safety, inclusion, and deep care, where contributions are recognised and wellbeing is supported through EAP and our award-winning peer support network
• Fair and market competitive pay with the flexibility to tailor through additional leave and increased employer KiwiSaver contributions
• Life insurance and preventative health initiatives
• Discounted group medical cover and health and fitness programmes
• Discounted fuel rates plus a range of retail discounts
• Ongoing learning and development, with clear career pathways to help you grow, specialise, or progress
• A welcoming, family friendly workplace where people are encouraged to be themselves and feel valued