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As a Network Operations Engineer, you will provide technical support, incident management, and monitoring, manage network maintenance, assist with root cause analysis, and help develop operational procedures and the network management platform.
Job Responsibility:
Provide 1st/2nd line technical support & incident management, monitoring for circuits and hardware
Report and track carrier issues, hardware RMA’s etc
Manage operational network maintenance activities and implement changes
Provide monitoring & fault management and remediation of alerts
Tuning & optimization of monitoring systems
Assist with root cause analysis of incidents
Assist with periodic network reviews and analysis
Help with establishment of operational procedures & support documentation
Review, track and update network operations policies, standards and documentation
Assist with development of the network management platform adoption, configuration and tuning
Complete Daily network checks and operational handover duties
Participate in shift rotation coverage
Requirements:
2+ years’ experience in IT infrastructure operations/support role
Knowledge of network routing and switching technologies and routing protocols
Experience with various Cisco equipment (routers, switches)
Formal technical certification such as CCNA/CCNP
Excellent written and verbal communication skills
Proficiency in English, both written and verbal, is required
Nice to have:
Experience with Checkpoint, Cisco firewalls, load balancers and WAN accelerators is desirable
Experience in scripting and programming skills (Python, Ansible, Terraform) is preferred