CrawlJobs Logo

Network Operations Center Technician

brite.com Logo

Brite

Location Icon

Location:
United States , Salt Lake City

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

45000.00 - 55000.00 USD / Year

Job Description:

The Network Operations Center (NOC) Technician is responsible for performing all essential duties of an ITIL Service desk for a leading Managed Service Provider. The NOC Technician is responsible for managing multiple IT tickets while supporting customer networks and IT infrastructure. This position is required to analyze problems, troubleshoot, and find appropriate customer resolutions. This position also requires researching and testing new products and features to help ensure the best customer experience.

Job Responsibility:

  • Manage service tickets within designated SLA
  • Field a high volume of service calls
  • Ensure customer satisfaction throughout working a ticket from start to finish
  • Troubleshoot basic computer and networking issues over the phone and via email
  • Document troubleshooting steps in documentation source (general or customer specific)
  • Document customer interactions and resolutions within the support ticket
  • Run diagnostics and evaluate results to resolve reported computer/software issues
  • Escalate issues to the appropriate next level
  • Perform customer on-site visits to troubleshoot/repair workstations and printers
  • Analyze and identify software/hardware systemic issues
  • Maintain documentation database to ensure consistent customer interactions
  • Participates in special projects as required
  • Accomplishes all other duties and tasks as appropriately assigned or requested

Requirements:

  • Bachelor’s degree in Computer Science, Management Information Systems, or related field
  • At least two years of experience in an end-user support role within a high volume, time sensitive support environment
  • Knowledge in troubleshooting and resolving workstation-based software issues with Microsoft Windows 7, 8 and 10, Microsoft Office 2007, 2010, 2013 and 2016, Microsoft Online Services, including Office 365, and domain and workgroup environments
  • Strong hardware repair and troubleshooting skills with PC desktops and laptops
  • Ability to support and troubleshoot server-based software issues with Microsoft Windows Server 2003, 2008, 2012 R2 and 2016, Microsoft Windows Active Directory, on premise Microsoft Exchange 2003, 2007 and 2010, Microsoft Office 365 and hosted Microsoft Office 365, and Microsoft SQL 2005, 2008, and 2012 server, Microsoft Hyper -V and VMWare, Microsoft PowerShell, major anti-virus solutions, and enterprise class backup solutions
  • Phone etiquette
  • Customer service skills
  • Excellent listening skills
  • Exceptional verbal and written communication skills
  • Effective project management skills
  • Self-directed and results oriented
  • Must be located in Salt Lake City, UT

Nice to have:

  • A+, Security+, Checkpoint CCSA, Network+, MCSE certifications
  • Experience in cloud backup solutions, Datto

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Network Operations Center Technician

Data Center Technician II

As Data Center Technician, you serve as one of many primary resolvers for your s...
Location
Location
United States , Hermiston
Salary
Salary:
20.00 - 25.00 USD / Hour
apexsystems.com Logo
Apex Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • 2-3 years of experience in data center operations or related technical field
  • Basic networking knowledge and understanding of TCP/IP
  • Experience with server hardware installation and maintenance
  • 1+ years of Linux operating systems experience
  • Associate’s degree in IT-related field or equivalent professional or military experience
  • 2+ years of experience with server hardware
  • Experience managing work and priorities through a ticketing system
  • Understanding of storage devices
  • Ability to perform hardware replacements and repairs
Job Responsibility
Job Responsibility
  • Serve as one of many primary resolvers for your support team, skilled at troubleshooting and resolving complex hardware infrastructure issues
  • Support and share knowledge of these technologies with team members
  • Possess basic to intermediate system administration skills and work autonomously to resolve server issues
  • Understand all aspects of the equipment you support
  • Know how to take direction when given, paying attention to all details involved
  • Work well with a team
  • Be receptive to feedback and able to adjust performance and behavior as required for the position
What we offer
What we offer
  • Medical, dental, vision, life, disability, and other insurance plans
  • ESPP (employee stock purchase program)
  • 401K program with company match after 12 months of tenure
  • HSA (Health Savings Account on the HDHP plan)
  • SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
  • Corporate discount savings program and other discounts
  • On-demand training program
  • Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
  • Certification discounts and other perks to associations that include CompTIA and IIBA
  • Dedicated customer service team for Consultants
Read More
Arrow Right

Data Center Technician / Operator

The Data Center Technician / Operator – L1 supports daily data center operations...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma or Bachelor’s degree in IT, Electronics, Computer Science, or related field
  • 1-3 years of experience as data center technician, data center operator, or data center operations
  • Basic knowledge of servers, networking fundamentals, and operating systems (Windows/Linux)
  • Understanding of data center cabling, power, and cooling concepts is an advantage
  • Ability to follow SOPs and troubleshooting guidelines
  • Good communication skills and a strong willingness to learn
Job Responsibility
Job Responsibility
  • Monitor data center systems, alarms, and environmental conditions
  • Perform basic hardware tasks such as server installation, replacement, cabling, and rack maintenance
  • Support power and cooling infrastructure by following operational checklists
  • Respond to incidents, alerts, and service requests as per SOPs
  • Perform routine inspections and preventive maintenance
  • Follow security, safety, and access control procedures at all times
  • Maintain logs, tickets, and asset documentation
  • Support infrastructure moves, changes, and upgrades
  • Work in shifts and participate in on-call support if required
  • Fulltime
Read More
Arrow Right

Data Center Production Operations Manager

Meta is seeking a forward thinking experienced individual to join the Data Cente...
Location
Location
United States , Houston
Salary
Salary:
135000.00 - 191000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS or BA in technical field or commensurate experience
  • 10+ years experience in high availability technology environments working with cross functional teams
  • 4+ years experience managing teams of technical resources including people and performance management responsibilities
  • Knowledge with Linux and hardware systems support in an Internet operations environment
  • Familiarity with Python, SQL and/or shell scripting knowledge
  • Solid knowledge of enterprise level infrastructure
  • Understanding of out-of-band/lights-out server communication methods, such as IPMI and serial console
  • Proven time and project management skills
  • Having depth and breadth of knowledge of managing servers in a large-scale distributed environment is a core competency of this individual
Job Responsibility
Job Responsibility
  • Managing a Data Center Operations Team accountable for the maintenance and operation of server hardware and supporting infrastructure at scale
  • Accountable for the health of server capacity delivering Meta's products and services from the data center site, and for ensuring operational delivery through collaboration and partnership with peer organizations
  • Work with peer organizations and regional teams that affect and deliver services to data center operations such as network operations, project management, facilities/maintenance management, logistics, hardware design, automated tooling and supply chain operations in order to successfully maintain data center uptime to enable ongoing business growth
  • Mentoring and developing engineers and technicians such that they can run daily operations with minimal supervision
  • Lead a high-quality data center operations team, with a broad range of experiences, perspectives, and backgrounds, developing both the technical and leadership qualities of engineers and technicians
  • Collaborating with other Production Operations Managers in data center sites around the globe to evolve and optimize processes and approaches in a globally consistent way to allow Meta to scale and grow effectively
  • Creating and driving a work environment of ownership, innovation, collaboration, accountability, and safety. Support and contribute thought leadership to the development and implementation of business practices, process and automated tooling which enables the growth and ongoing management of our global data center IT footprint
  • Manage server upgrades, integration, automated OS provisioning process, rebuilds and other projects as required. Understand and debug network, hardware, and Linux OS related issues
  • Identify and participate in the creation of documentation for the global DC knowledge base. Implement process improvements and inform best practices in data center operations
  • Predicting data center growth and scaling issues before they occur and implement solutions
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Fulltime
Read More
Arrow Right

IT Service Delivery Consultant Senior (MOC Technician)

IT Service Delivery Consultant Senior (MOC Technician) role involving IT support...
Location
Location
United States , Ft. Meade, MD
Salary
Salary:
40.00 - 47.00 USD / Hour
apexsystems.com Logo
Apex Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to obtain and maintain a TS/SCI CI Poly
  • 5+ years of experience
  • Security+ CE
  • Strong onsite IT Support (HW/SW and networking issues)
  • Preferably experience within a Maritime Operations Center (MOC) or similar
Job Responsibility
Job Responsibility
  • Reimage, ticketing system, troubleshoot, and general IT support within the Maritime Operations Center
  • Assist the field services technicians on-site
  • Responsible for ensuring the internal processes related to Information Technology Service Management (ITSM) and delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability
  • Leverage processes, utilizing Information Technology Infrastructure Library (ITIL) best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives
  • Primary areas of responsibility will be within the areas of incident, problem, change, and availability management
  • Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility and visibility to the organization
What we offer
What we offer
  • Medical, dental, vision, life, disability, and other insurance plans
  • ESPP (employee stock purchase program)
  • 401K program with company match after 12 months
  • HSA (Health Savings Account on the HDHP plan)
  • SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
  • Corporate discount savings program
  • On-demand training program
  • Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
  • Certification discounts and other perks to associations that include CompTIA and IIBA
  • Dedicated customer service team
  • Fulltime
Read More
Arrow Right

Network Operations Center (NOC) Manager – Public Sector SLED

The NOC Delivery Manager will lead a 24x7 operations center, ensuring effective ...
Location
Location
United States , Baltimore
Salary
Salary:
90000.00 - 150000.00 USD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5 years as an IT Operations Center Manager
  • Minimum 10 years of experience in network operations, including at least 5 years managing a Net Operations Center (NOC) or similar 24x7X365 operations team
  • Minimum 5 years monitoring and managing configuration of 500+ network devices
  • Minimum 5 years monitoring and managing a virtual server environment
  • Strong technical expertise in networking and fiber technologies
  • Bachelor’s degree required
  • Current ITIL Foundation certification and one Intermediate-level ITIL certification
Job Responsibility
Job Responsibility
  • Manage NOC operations, ensuring continuous monitoring and support for network and server environments
  • Directly manage all NOC staff, including shift leads, engineers, and technicians
  • oversee staffing, scheduling, training, and performance management Lead and mentor fostering technical excellence and accountability
  • Serve as the single point of contact for all NOC operations, service restoration, and incident escalation—available 24x7, 365 days/year
  • Oversee configuration, monitoring, and maintenance of 500+ network devices (routers, switches, firewalls, fiber connectivity)
  • Lead the design, implementation, and continuous improvement of NOC processes, including monitoring, event management, incident response, and change management
  • Manage virtual server environments for high availability and performance
  • Develop operational processes, escalation procedures, and incident response plans aligned with ITIL best practices
  • Manage service assurance tools, dashboards, and reporting for network performance, availability, and SLA compliance
  • Coordinate cross-functional teams and vendors for network upgrades, fiber deployments, and infrastructure projects
What we offer
What we offer
  • Competitive compensation, benefits, and career growth opportunities
  • medical, dental, and vision insurance with an employer contribution
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally-required benefits
  • Fulltime
Read More
Arrow Right

Data Center Operations Technician

We are seeking a Data Center Operations Technician to manage and support our ent...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1-2 years of experience working in a medium to large data center environment
  • Basic knowledge of Data Centre components such as Server, Storage, Network, Cabling (UTP, Fiber) etc.
  • Ability to monitor the Data center servers status in terms of physical health check
  • Basic monitor work and raise incident for appropriate action to be taken (Monitoring only involves for first level of work)
  • Ability of speaking English and Japanese language (with minimum read & write)
Job Responsibility
Job Responsibility
  • Managing all aspects of an enterprise Data Center to include deploying, maintaining and providing operational support for the data center environment
  • Daily Activities included and not limited to, monitoring and responding to systems to ensure integrity and continued operations Triage, troubleshooting, and resolution of all aspects of server, network, storage and various media devices, pulling in other groups where needed
  • Provide support and technical expertise in regard to data center operations
  • Detailed documentation of tickets including symptoms, causes, and provide root cause resolution descriptions
  • Good communication with internal teams, external teams and 3rd party vendors
  • Experience working in data center operations and problem-solving capabilities on relative platforms
  • Ability to support a wide array of IT services, ability to quickly learn various IT tools and systems and policy and procedures
Read More
Arrow Right

Network Operation Center Engineer -III

Location
Location
United States , Ridgeland
Salary
Salary:
Not provided
inabia.com Logo
Inabia Solutions & Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required
  • Minimum 4 years related experience in specific area or equivalent
  • Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON)
  • Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent
  • Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages
Job Responsibility
Job Responsibility
  • Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner
  • Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues
  • Perform additional duties as assigned
  • Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately
  • Investigate outage logs and help determine root cause for service interruptions
  • Help prepare outage reports for NOCC Supervisor and/or NOCC Manager
  • Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages
  • Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders
  • Assist with training, onboarding, and mentoring of junior NOCC Technicians
  • Fulltime
Read More
Arrow Right

Data Center Operations - Mobile Technician

We are looking for a highly capable Datacentre Operations Engineer to support th...
Location
Location
United Kingdom , Corsham or Farnborough
Salary
Salary:
Not provided
rackspace.com Logo
Rackspace
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Highly experienced in Data Center operations
  • CompTIA Server+ or similar
  • Clean UK Driving License and use of own vehicle
  • Eligibility to pass BS7858 security check
Job Responsibility
Job Responsibility
  • Performing routine and corrective maintenance on servers, storage, networking equipment, and supporting infrastructure
  • Replace failed components, manage spares, and maintain accurate asset records
  • Participate in an on‑call rota to provide out‑of‑hours support when required
  • Document incidents, root‑cause findings, and corrective actions
  • Ensure physical and logical security controls are consistently applied across all mobile datacentre deployments
  • Installation of new equipment within the racks, assisting in the planning of power constraints and / or cooling within the relevant racks
  • Fulltime
Read More
Arrow Right