Network Operations Center Technician I Job at RedHelm

Data Center Operations Manager

As the Manager of our datacenter operations team you’ll contribute in the strate...

Location

United States , Santa Clara

Salary:

122500.00 - 179630.00 USD / Year

Rackspace

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, computer engineering or a related field. Additional experience may substitute for the degree
7+ years of experience as a data center operations technician
Previous people management within a Data Center experience is required
Demonstrated successful experience meeting data center production/operation schedules

Job Responsibility

Manage a team of datacenter operation engineers and maintain a better than 99.999% uptime through impeccable housekeeping and robust operational discipline
Report on operational performance to the leadership team
Recommend changes in procedures or equipment that would increase productivity, reduce cost, and better serve Data Center requirements and customers
Train employees on policies and procedures and engage them in change
Recommend employees for hiring, firing, promotions and demotions
Provide input on pay reviews
Prepare and perform performance appraisals
Monitor and prioritize an internal ticketing system
Provide operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes
Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server

What we offer

Incentive compensation opportunities in the form of an annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP)

Fulltime

Data Center Technician II

As Data Center Technician, you serve as one of many primary resolvers for your s...

Location

United States , Hermiston

Salary:

20.00 - 25.00 USD / Hour

Apex Systems

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
2-3 years of experience in data center operations or related technical field
Basic networking knowledge and understanding of TCP/IP
Experience with server hardware installation and maintenance
1+ years of Linux operating systems experience
Associate’s degree in IT-related field or equivalent professional or military experience
2+ years of experience with server hardware
Experience managing work and priorities through a ticketing system
Understanding of storage devices
Ability to perform hardware replacements and repairs

Job Responsibility

Serve as one of many primary resolvers for your support team, skilled at troubleshooting and resolving complex hardware infrastructure issues
Support and share knowledge of these technologies with team members
Possess basic to intermediate system administration skills and work autonomously to resolve server issues
Understand all aspects of the equipment you support
Know how to take direction when given, paying attention to all details involved
Work well with a team
Be receptive to feedback and able to adjust performance and behavior as required for the position

What we offer

Medical, dental, vision, life, disability, and other insurance plans
ESPP (employee stock purchase program)
401K program with company match after 12 months of tenure
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program and other discounts
On-demand training program
Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
Certification discounts and other perks to associations that include CompTIA and IIBA
Dedicated customer service team for Consultants

IT Service Center Technician

Under the supervision of the IT services center manager, the IT Service Center T...

Location

United States , Kingsport

Salary:

Not provided

Biscuits Leclerc Ltd

Expiration Date

Until further notice

Requirements

Completed vocational diploma (DEP) or college diploma (AEC) in IT support
2 to 3 years of relevant experience
Experience with a ticketing system
Proficiency in Windows and M365 environments

Job Responsibility

Track escalated tickets in the internal ticketing system
Collaborate with external partners providing IT support services
Handle urgent requests received via phone or escalated quickly
Attend weekly production meetings (Tier 3) as needed
Assist users with commercial software usage
Actively contribute to internal and user-related projects
Configure, reconfigure, update, and secure computers
Manage industrial equipment (scanners, printers, forklift computers)
Maintain printers and manage print queues
Support mobile tools (tablets, smartphones)

What we offer

Paid and adapted training
Complete benefits program (drug and dental insurance, 1 week of sick leave [conditions apply], telemedicine, group RRSP with employer participation and more)
Quality meals at low prices in the cafeteria (unlimited coffee, tea, cookies and bars)
Free use of the sports facilities (basketball court, training room and cardio room)
Save on our delicious products and discover exclusive novelties
Job security and opportunities for advancement within the company
Rich company culture (Christmas, birthday and maternity gifts, use of the Poka platform and more)

Fulltime

DC Ops Technician III

The Data Center Operations Technician owns the responsibility of all IT Infrastr...

Location

United States , Richardson

Salary:

49300.00 - 79000.00 USD / Year

Rackspace

Expiration Date

Until further notice

Requirements

Minimum 4+ years experience working in a data center environment or equivalent technology background
Minimum 4+ years experience or ability to show familiarity with building, repairing or upgrading hardware components required
Minimum 4+ years experience in a customer service-oriented position preferred
High School Diploma or equivalent is required
Strong understanding of storage RAID configurations and requirements
Ability to work a flexible schedule, 24x7x365 coverage required including holidays and weekends
Must be able to lift 50 lbs. overhead

Job Responsibility

Responsible for monitoring and prioritizing an internal ticketing system to provide customer support
Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes
Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting
Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling
Installation of network device hardware including switches, firewalls, load-balancers and security appliances
Installation of hardware on storage devices including DAS and NAS arrays
Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required

What we offer

Incentive compensation opportunities in the form of annual bonus or incentives
Equity awards
Employee Stock Purchase Plan (ESPP)

Fulltime

Data Center Technician / Operator

The Data Center Technician / Operator – L1 supports daily data center operations...

Location

Australia , Sydney

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma or Bachelor’s degree in IT, Electronics, Computer Science, or related field
1-3 years of experience as data center technician, data center operator, or data center operations
Basic knowledge of servers, networking fundamentals, and operating systems (Windows/Linux)
Understanding of data center cabling, power, and cooling concepts is an advantage
Ability to follow SOPs and troubleshooting guidelines
Good communication skills and a strong willingness to learn

Job Responsibility

Monitor data center systems, alarms, and environmental conditions
Perform basic hardware tasks such as server installation, replacement, cabling, and rack maintenance
Support power and cooling infrastructure by following operational checklists
Respond to incidents, alerts, and service requests as per SOPs
Perform routine inspections and preventive maintenance
Follow security, safety, and access control procedures at all times
Maintain logs, tickets, and asset documentation
Support infrastructure moves, changes, and upgrades
Work in shifts and participate in on-call support if required

Fulltime

Data Center Production Operations Manager

Meta is seeking a forward thinking experienced individual to join the Data Cente...

Location

United States , Houston

Salary:

135000.00 - 191000.00 USD / Year

IT Service Delivery Consultant Senior (MOC Technician)

IT Service Delivery Consultant Senior (MOC Technician) role involving IT support...

Location

United States , Ft. Meade, MD

Salary:

40.00 - 47.00 USD / Hour

Apex Systems

Expiration Date

Until further notice

Requirements

Ability to obtain and maintain a TS/SCI CI Poly
5+ years of experience
Security+ CE
Strong onsite IT Support (HW/SW and networking issues)
Preferably experience within a Maritime Operations Center (MOC) or similar

Job Responsibility

Reimage, ticketing system, troubleshoot, and general IT support within the Maritime Operations Center
Assist the field services technicians on-site
Responsible for ensuring the internal processes related to Information Technology Service Management (ITSM) and delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability
Leverage processes, utilizing Information Technology Infrastructure Library (ITIL) best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives
Primary areas of responsibility will be within the areas of incident, problem, change, and availability management
Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility and visibility to the organization

What we offer

Medical, dental, vision, life, disability, and other insurance plans
ESPP (employee stock purchase program)
401K program with company match after 12 months
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
On-demand training program
Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
Certification discounts and other perks to associations that include CompTIA and IIBA
Dedicated customer service team

Fulltime

Network Operations Center (NOC) Manager – Public Sector SLED

The NOC Delivery Manager will lead a 24x7 operations center, ensuring effective ...

Location

United States , Baltimore

Salary:

90000.00 - 150000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5 years as an IT Operations Center Manager
Minimum 10 years of experience in network operations, including at least 5 years managing a Net Operations Center (NOC) or similar 24x7X365 operations team
Minimum 5 years monitoring and managing configuration of 500+ network devices
Minimum 5 years monitoring and managing a virtual server environment
Strong technical expertise in networking and fiber technologies
Bachelor’s degree required
Current ITIL Foundation certification and one Intermediate-level ITIL certification

Job Responsibility

Manage NOC operations, ensuring continuous monitoring and support for network and server environments
Directly manage all NOC staff, including shift leads, engineers, and technicians
oversee staffing, scheduling, training, and performance management Lead and mentor fostering technical excellence and accountability
Serve as the single point of contact for all NOC operations, service restoration, and incident escalation—available 24x7, 365 days/year
Oversee configuration, monitoring, and maintenance of 500+ network devices (routers, switches, firewalls, fiber connectivity)
Lead the design, implementation, and continuous improvement of NOC processes, including monitoring, event management, incident response, and change management
Manage virtual server environments for high availability and performance
Develop operational processes, escalation procedures, and incident response plans aligned with ITIL best practices
Manage service assurance tools, dashboards, and reporting for network performance, availability, and SLA compliance
Coordinate cross-functional teams and vendors for network upgrades, fiber deployments, and infrastructure projects

What we offer

Competitive compensation, benefits, and career growth opportunities
medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

Network Operations Center Technician I

RedHelm

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 05, 2026

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