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Network Operations Center (NOC) Manager

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NTT DATA

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Location:
United States , Tallahassee

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The NOC Manager is the designated leader responsible for the day-to-day management, performance, and continuous improvement of the Network Operations Center (NOC) supporting a large-scale, public sector network environment. This role is accountable for 24x7 operations, incident response, service restoration, and resource management, and serves as the single point of contact for all NOC-related issues. The NOC Manager ensures compliance with State and national standards, disaster recovery readiness, and seamless integration with Security Operations (SOC), field services, and executive leadership.

Job Responsibility:

  • Directly manage all NOC staff, including shift leads, engineers, and technicians
  • oversee staffing, scheduling, training, and performance management
  • Serve as the single point of contact for all NOC operations, service restoration, and incident escalation—available 24x7, 365 days/year
  • Lead the design, implementation, and continuous improvement of NOC processes, including monitoring, event management, incident response, and change management
  • Ensure compliance with state and national standards (e.g., Rule 60GG, NIST, FISMA) for network operations, security, and disaster recovery
  • Oversee the integration of NOC and SOC functions, ensuring effective communication, escalation, and coordinated response to security events
  • Develop and maintain Standard Operating Procedures (SOPs) for all NOC activities
  • ensure documentation is current and audit-ready
  • Manage service assurance tools, dashboards, and reporting for network performance, availability, and SLA compliance
  • Coordinate with field services, engineering, and executive leadership to support network upgrades, migrations, and special projects
  • Participate in contract workgroups and program governance forums
  • contribute to enterprise-level planning and performance measurement
  • Lead disaster recovery planning, testing, and execution for network services
  • Foster a culture of operational excellence, continuous improvement, and customer focus within the NOC team

Requirements:

  • Master’s degree in engineering, information technology, or related field (or equivalent formal training and experience)
  • Minimum 10 years of experience in network operations, including at least 5 years managing a NOC or similar 24x7 operations team

Nice to have:

  • Demonstrated experience with disaster recovery, incident response, and service restoration in large-scale environments
  • Strong knowledge of network management, monitoring, and security tools (e.g., SNMP, NetFlow, SIEM, ticketing systems)
  • Experience with cybersecurity architecture, security standards (NIST, FISMA), and integration with SOC operations
  • Proven ability to manage staff, schedules, and performance in a 24x7 operational environment
  • Excellent communication, leadership, and stakeholder management skills
  • Availability to serve as the designated backup and single point of contact for all NOC operations, 24x7, 365 days/year
  • Experience supporting public sector or government contracts
  • Familiarity with Rule 60GG and State of Florida operational standards
  • Certifications such as ITIL, CCNP/CCIE, or CISSP
  • Experience with large-scale network migrations, upgrades, and service transitions

Additional Information:

Job Posted:
April 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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