Network Operations Center (NOC) Manager Job at NTT DATA (Tallahassee)

Network Operations Center (NOC) Lead – Offshore Support

The NOC Lead will manage 24/7 offshore IT operations, ensuring service uptime an...

Location

India , Hyderabad

Salary:

Not provided

ACI Infotech

Expiration Date

Until further notice

Requirements

8+ years in NOC/IT Ops, 3+ in leadership
Tools: SolarWinds, Nagios, PRTG
Strong networking knowledge (TCP/IP, VPN, Cloud)
Certifications: CompTIA Network+, ITIL v3/v4
Excellent leadership & communication

Job Responsibility

Lead a team of NOC Engineers for 24/7 offshore monitoring and incident management
Act as escalation point for critical outages (P1/P2 incidents)
Enforce ITIL workflows across Incident/Change/Problem management
Generate daily/weekly reports on uptime, MTTR, and incident trends
Coordinate with onshore teams/vendors for RCA and resolution
Drive continuous improvement in NOC operations

Fulltime

Network Operations Center Manager

The Network Operations Center Manager will lead a 24x7 operations center, ensuri...

Location

United States , Annapolis

Salary:

109275.00 - 182125.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5 years as an IT Operations Center Manager
Minimum 10 years of experience in network operations, including at least 5 years managing a Net Operations Center (NOC) or similar 24x7X365 operations team
Minimum 5 years monitoring and managing configuration of 500+ network devices
Minimum 5 years monitoring and managing a virtual server environment
Strong technical expertise in networking and fiber technologies
Current ITIL Foundation certification
Must possess a bachelor’s degree in computer science, information systems or related field. Equivalent work experience of five (5) years may be substituted for a degree
At least five (5) years of experience in network operations, monitoring, troubleshooting and/or provisioning, including at least two (2) years in a managerial or supervisory role
Proven leadership of 24x7x365 enterprise-class operations
Strong understanding of ITIL best practices, incident management and service operations

Job Responsibility

Direct daily operations of the 24x7x365 NOC
Ensure all incidents, service requests, and outage events are handled in accordance with SLAs
Maintain operational discipline, documentation accuracy, and real-time service visibility
Supervise NOC staff, shift leads, analysts, and escalation resources
Oversee monitoring coverage, alert accuracy, and event correlation
Approve and enforce NOC SOPs, alerting rules, and ticketing workflows
Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and DoIT
Lead response efforts for Priority 1 and Priority 2 incidents
Deliver operational reports, KPIs, and executive dashboards
Oversee NOC training programs, certification paths, and competency development

What we offer

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short- and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match

Fulltime

Network Operations Center (NOC) Manager

The NOC Manager is the designated leader responsible for the day-to-day manageme...

Location

United States , Tallahassee

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Master’s degree in engineering, information technology, or related field (or equivalent formal training and experience)
Minimum 10 years of experience in network operations, including at least 5 years managing a NOC or similar 24x7 operations team

Job Responsibility

Directly manage all NOC staff, including shift leads, engineers, and technicians
oversee staffing, scheduling, training, and performance management
Serve as the single point of contact for all NOC operations, service restoration, and incident escalation—available 24x7, 365 days/year
Lead the design, implementation, and continuous improvement of NOC processes, including monitoring, event management, incident response, and change management
Ensure compliance with state and national standards (e.g., Rule 60GG, NIST, FISMA) for network operations, security, and disaster recovery
Oversee the integration of NOC and SOC functions, ensuring effective communication, escalation, and coordinated response to security events
Develop and maintain Standard Operating Procedures (SOPs) for all NOC activities
ensure documentation is current and audit-ready
Manage service assurance tools, dashboards, and reporting for network performance, availability, and SLA compliance
Coordinate with field services, engineering, and executive leadership to support network upgrades, migrations, and special projects

Fulltime

Escalation Manager Lead

Waymo is an autonomous driving technology company with the mission to be the wor...

Location

United States , Tempe

Salary:

190000.00 - 234000.00 USD / Year

Waymo

Expiration Date

Until further notice

Requirements

7+ years of experience in Incident Management, Emergency Response, NOC/SOC operations, or high-severity Trust & Safety or Operations Center
3+ years of experience managing people leaders (managing managers) within a 24/7 operational environment
Proven track record of managing external vendors, enforcing SLAs and KPIs for outsourced teams
Exceptional written and verbal communication skills, with the ability to distill highly technical, chaotic information into executive summaries
Demonstrated ability to make high-quality, high-velocity decisions in emergency situations where data may be incomplete, prioritizing rapid stabilization and safety
Proven track record of building, launching or optimizing for scale of a 24/7 Network Operations Center (NOC), Security Operations Center (SOC), or specialized Escalation/Operations/Emergency center

Job Responsibility

Directly manage, mentor, and develop a team of 24/7 Escalation Managers, ensuring consistent leadership across all shifts
Design and optimize shift schedules, handover protocols, and fatigue-management strategies to maintain high team morale and prevent burnout
Define event/incident protocols, manage external vendor performance, and ensure seamless collaboration between Emergency Response agents and internal teams
Facilitate clear, concise, and timely communications to senior leadership and internal teams during ongoing events/incidents
Serve as the ultimate point of escalation for high-severity events for Escalation Managers, stepping in to provide direction and guidance during critical, multi-domain emergencies
Develop and refine standard operating procedures and emergency playbooks specifically tailored to autonomous system failures, human-in-the-loop interventions, and minimum risk condition triggers

What we offer

Discretionary annual bonus program
Equity incentive plan
Health and wellness benefits
Financial wellness benefits
Flexibility and time off

Fulltime

Infrastructure Analyst 2

The Infrastructure Analyst 2 is an intermediate level role responsible for assis...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

3+ years of experience in providing network operations support
Experience supporting a network with 1000+ nodes is preferred
NOC (Network Operations Center) experience is highly preferred
Intermediate level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc)
Intermediate level working knowledge of enterprise standard Ethernet media types: Fastethernet, Gigabit and TenGigabit
Intermediate level working knowledge of Cisco/Juniper/Arista routers and switches, SDWAN technology and Cloud services platform
Intermediate level working knowledge of three of the following routing protocols: EIGRP, BGP, OSPF, RIP
Cisco Certified Network Professional (CCNP) is highly preferred and required within 1 year of hire
Cisco Certified Network Associate is preferred (CCNA)
Juniper Networks Certified Internet Associate/Specialist/Professional (JNCIA, JNCIS, JNCIP)

Job Responsibility

Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
Ensure successful completion of data loads and batch processing
Participate in testing activities, including the creation and execution of basic test scripts
Execute project plan task
Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
Evaluate issues using existing procedures or similar/related experiences
recommend and implement solutions
Exchange ideas and information in a concise and clear manner
Appropriately assess risk when business decisions are made
Provide Level2 Technical Support for Citibank's global network with a focus on network infrastructure in the Americas region

Fulltime

Network Engineer

We are seeking a Network Engineer with strong Network Operations Center (NOC) ex...

Location

United States , Alpharetta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3–5 years of experience supporting network infrastructure in a Network Operations Center (NOC), network engineering, or infrastructure support role
Experience working in a Managed Service Provider (MSP) or multi-client environment supporting multiple networks
Strong troubleshooting skills with experience diagnosing network outages and responding to monitoring alerts
Experience supporting routers, switches, wireless networks, and multiple firewall platforms
Solid understanding of networking technologies including TCP/IP, DNS, DHCP, VLANs, routing, and switching concepts
Experience responding to alerts, escalations, and service incidents within a NOC environment
Familiarity with network monitoring and diagnostic tools used for troubleshooting and infrastructure visibility
Ability to clearly communicate technical findings and provide updates during incident response situations
Experience supporting multi-network or multi-site environments is beneficial
Strong analytical skills and attention to detail are important for success in this role

Job Responsibility

Monitor network infrastructure using NOC monitoring platforms to ensure network availability and performance
Respond to alerts and incidents related to network connectivity, access points, routing issues, and firewall events
Troubleshoot outages and escalate or resolve issues impacting network services
Participate in operational incident response and follow structured troubleshooting methodologies during service disruptions
Deploy, configure, and maintain network infrastructure including routers, switches, firewalls, and wireless access points
Support network environments across multiple client infrastructures and distributed locations
Assist with network upgrades, configuration updates, and infrastructure improvements
Assist with implementation and maintenance of network security practices and firewall configurations
Support multiple firewall platforms and maintain network segmentation and access control policies
Maintain accurate documentation of network configurations, incident response procedures, and troubleshooting steps

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Specialist, Intern

JLL empowers you to shape a brighter way. Our people at JLL are shaping the futu...

Location

Malaysia , Alor Setar; Johor Bahru

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Monitor network, server, and system performance using monitoring tools
Assist in identifying and reporting system alerts, outages, or performance issues
Support first-level troubleshooting under supervision
Log incidents and update service tickets
Assist with basic network, hardware, and system checks
Support routine maintenance activities such as inventory updates, patching schedules, or backup documentation
Assist with daily administrative tasks such as filing, data entry, and documentation
Help coordinate with vendors, contractors, and service providers
Support facility management tasks (maintenance scheduling, follow-up, office coordination)
Prepare basic reports, meeting notes, and communication letters

Job Responsibility

Network Operations Center (NOC) Support
Administrative Support

Fulltime

Manager, Digital Operations Center

Location

United States , Charlotte

Salary:

62.15 - 93.25 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Information Technology or related field
3 years in solution development and support
1 year of supervisory experience in a multi-discipline environment (including matrix management)
Demonstrated knowledge of enterprise organization structures/workflow and business system architecture and technology
Ability to interact and work through technical requirements with clients to formulate project design and implementation requirements
Demonstrated negotiation and facilitation skills and ability to explain/communicate technical design decisions to users
Demonstrated strong written and verbal communications skills when consulting with internal and external partners
Demonstrated leadership abilities to include project/staff coordination, motivating staff toward common goals, and mentoring new and existing staff
Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner
Strong organizational and analytical skills. Ability to gather, organize and present data. Strong problem and issue resolution skills

Job Responsibility

Participates in solution development and system repair tasks, including identification of requirements, design specifications, developing solutions, testing, training, implementation coordination and issue management
Provides regular and comprehensive status reports to management
Leads cross-functional teams through all aspects of project planning, implementation and completion
Manages project implementation schedules
Analyzes plan variances and takes appropriate action to ensure successful completion
Establishes detailed work plans and estimates for all project phases
Monitors progress against baseline plans
Facilitates timely resolution of issues
Assists with the appropriate integration of technology and ensures that initiatives are aligned to key business drivers/goals of the customer
Creates, monitors and manages staffing levels and production expectations to meet needs

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Select Country

Network Operations Center (NOC) Manager

NTT DATA

Location:
United States , Tallahassee

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 13, 2026

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