Network Operations Center (NOC) Manager Job at NTT DATA (Tallahassee)

Network Operations Center (NOC) Lead – Offshore Support

The NOC Lead will manage 24/7 offshore IT operations, ensuring service uptime an...

Location

India , Hyderabad

Salary:

Not provided

ACI Infotech

Expiration Date

Until further notice

Requirements

8+ years in NOC/IT Ops, 3+ in leadership
Tools: SolarWinds, Nagios, PRTG
Strong networking knowledge (TCP/IP, VPN, Cloud)
Certifications: CompTIA Network+, ITIL v3/v4
Excellent leadership & communication

Job Responsibility

Lead a team of NOC Engineers for 24/7 offshore monitoring and incident management
Act as escalation point for critical outages (P1/P2 incidents)
Enforce ITIL workflows across Incident/Change/Problem management
Generate daily/weekly reports on uptime, MTTR, and incident trends
Coordinate with onshore teams/vendors for RCA and resolution
Drive continuous improvement in NOC operations

Fulltime

Service Delivery Manager – Infrastructure Operations

The Service Delivery Manager (SDM) is responsible for end-to-end service deliver...

Location

United States , Mahwah

Salary:

180000.00 - 190000.00 USD / Year

Tech Mahindra

Expiration Date

April 13, 2026

Requirements

10+ years in IT Infrastructure Operations or Service Delivery Management
Experience in Command center services and Datacenter operations
Strong background in Network, Midrange servers, and Mainframe operations
Proven experience managing 24x7 global operations
Technical Knowledge: High level understanding of Network infrastructure (circuits, routers, switches, APs)
Technical Knowledge: High level understanding of Server and midrange platforms
Technical Knowledge: High level understanding of Mainframe operations (LPARs, IPL, storage, hardware maintenance)
Technical Knowledge: High level understanding of ITSM tools (ServiceNow or equivalent)
Technical Knowledge: High level understanding of Incident, Change, and Problem Management frameworks
Leadership & Soft Skills: Strong stakeholder and executive communication

Job Responsibility

Service Delivery & Operations Management: Own and manage L1/L1.5 operations delivery across Midrange Servers, Network and Mainframe platforms
Service Delivery & Operations Management: Ensure adherence to SLAs and KPIs across all supported technology towers
Service Delivery & Operations Management: Drive RAG-based service health reporting and execution of continuous improvement plans
Service Delivery & Operations Management: Lead daily, weekly, and monthly service reviews with stakeholders
Network Operations Control (NOC): Oversee L1/L1.5 support of global network infrastructure across data centers
Network Operations Control (NOC): Ensure event monitoring and incident management for: Data circuits, Routers, switches, access points (APs), Internal and GNS-procured network hardware
Network Operations Control (NOC): Coordinate incident remediation with applicable internal teams and external providers
Network Operations Control (NOC): Manage troubleshooting and dispatch of Technology Support Group (TSG) via Service Orders
Network Operations Control (NOC): Ensure timely escalation and restoration for business-critical network events
Midrange Operations (MRO): Manage L1/1.5 support of midrange infrastructure, including: Open systems servers, Critical workstations, Globally deployed services

What we offer

medical
vision
dental
life
disability insurance
paid time off (including holidays, parental leave, and sick leave, as required by law)

Fulltime

Network Operations Center (NOC) Manager – Public Sector SLED

The NOC Delivery Manager will lead a 24x7 operations center, ensuring effective ...

Location

United States , Baltimore

Salary:

90000.00 - 150000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5 years as an IT Operations Center Manager
Minimum 10 years of experience in network operations, including at least 5 years managing a Net Operations Center (NOC) or similar 24x7X365 operations team
Minimum 5 years monitoring and managing configuration of 500+ network devices
Minimum 5 years monitoring and managing a virtual server environment
Strong technical expertise in networking and fiber technologies
Bachelor’s degree required
Current ITIL Foundation certification and one Intermediate-level ITIL certification

Job Responsibility

Manage NOC operations, ensuring continuous monitoring and support for network and server environments
Directly manage all NOC staff, including shift leads, engineers, and technicians
oversee staffing, scheduling, training, and performance management Lead and mentor fostering technical excellence and accountability
Serve as the single point of contact for all NOC operations, service restoration, and incident escalation—available 24x7, 365 days/year
Oversee configuration, monitoring, and maintenance of 500+ network devices (routers, switches, firewalls, fiber connectivity)
Lead the design, implementation, and continuous improvement of NOC processes, including monitoring, event management, incident response, and change management
Manage virtual server environments for high availability and performance
Develop operational processes, escalation procedures, and incident response plans aligned with ITIL best practices
Manage service assurance tools, dashboards, and reporting for network performance, availability, and SLA compliance
Coordinate cross-functional teams and vendors for network upgrades, fiber deployments, and infrastructure projects

What we offer

Competitive compensation, benefits, and career growth opportunities
medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

Network Operations Center Manager

The Network Operations Center Manager will lead a 24x7 operations center, ensuri...

Location

United States , Annapolis

Salary:

109275.00 - 182125.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5 years as an IT Operations Center Manager
Minimum 10 years of experience in network operations, including at least 5 years managing a Net Operations Center (NOC) or similar 24x7X365 operations team
Minimum 5 years monitoring and managing configuration of 500+ network devices
Minimum 5 years monitoring and managing a virtual server environment
Strong technical expertise in networking and fiber technologies
Current ITIL Foundation certification
Must possess a bachelor’s degree in computer science, information systems or related field. Equivalent work experience of five (5) years may be substituted for a degree
At least five (5) years of experience in network operations, monitoring, troubleshooting and/or provisioning, including at least two (2) years in a managerial or supervisory role
Proven leadership of 24x7x365 enterprise-class operations
Strong understanding of ITIL best practices, incident management and service operations

Job Responsibility

Direct daily operations of the 24x7x365 NOC
Ensure all incidents, service requests, and outage events are handled in accordance with SLAs
Maintain operational discipline, documentation accuracy, and real-time service visibility
Supervise NOC staff, shift leads, analysts, and escalation resources
Oversee monitoring coverage, alert accuracy, and event correlation
Approve and enforce NOC SOPs, alerting rules, and ticketing workflows
Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and DoIT
Lead response efforts for Priority 1 and Priority 2 incidents
Deliver operational reports, KPIs, and executive dashboards
Oversee NOC training programs, certification paths, and competency development

What we offer

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short- and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match

Fulltime

Infrastructure Analyst 2

The Infrastructure Analyst 2 is an intermediate level role responsible for assis...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

3+ years of experience in providing network operations support
Experience supporting a network with 1000+ nodes is preferred
NOC (Network Operations Center) experience is highly preferred
Intermediate level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc)
Intermediate level working knowledge of enterprise standard Ethernet media types: Fastethernet, Gigabit and TenGigabit
Intermediate level working knowledge of Cisco/Juniper/Arista routers and switches, SDWAN technology and Cloud services platform
Intermediate level working knowledge of three of the following routing protocols: EIGRP, BGP, OSPF, RIP
Cisco Certified Network Professional (CCNP) is highly preferred and required within 1 year of hire
Cisco Certified Network Associate is preferred (CCNA)
Juniper Networks Certified Internet Associate/Specialist/Professional (JNCIA, JNCIS, JNCIP)

Job Responsibility

Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
Ensure successful completion of data loads and batch processing
Participate in testing activities, including the creation and execution of basic test scripts
Execute project plan task
Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
Evaluate issues using existing procedures or similar/related experiences
recommend and implement solutions
Exchange ideas and information in a concise and clear manner
Appropriately assess risk when business decisions are made
Provide Level2 Technical Support for Citibank's global network with a focus on network infrastructure in the Americas region

Fulltime

Area Internet Services Manager

Reporting to the Regional Internet Services Manager with additional oversight by...

Location

United States , Boston

Salary:

80926.00 - 105204.00 USD / Year

Encore Global

Expiration Date

Until further notice

Requirements

Bachelor of Science or equivalent in Computer Science or commensurate experience
5+ years of experience in the hospitality industry in a technical role
3+ years of field experience in internet services support
1+ years of leadership or management experience
Ability to understand technical concepts and solutions and be able to communicate them so they are understood to a non-technical buyer
Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting
Encompass all skills at the C2 Level. Within 1 year, achieve Computer Level 1 Certification (C1) per Encore Technical Skillset Matrix after transfer to new role

Job Responsibility

Reporting to the Regional Internet Services Manager with additional oversight by local Area Director or local Director of Event Technology, manage the overall IT operation, network and related client facing services at the area level
Maintain the equipment and infrastructure, position and sell the solution, execute events, and provide outstanding internal and external customer service
Technical Sales: Under direction from Regional Internet Services Manager, provide support for the technical sales of Internet Services and related products
In collaboration with the sales team, conduct proactive pre-sales discovery, determine client need, negotiate, and accurately quote and price the appropriate solution
Understand the moves, and changes to the event specification that could have an impact on the services and react by effectively communicating appropriate adjustments to the team
Coach the sales team to sell Internet more effectively in line with established procedures
Network Management: Under direction of Regional Internet Services Manager and the NOC Manager, ensure the readiness of the network infrastructure installation and temporary network equipment
Establish and maintain positive working relationships with Internet Service Provider, Network Service Provider and Hotel IT team
Own the implementation of network configurations and customizations utilizing available self-service tools
Assist Senior NOC Engineers with aiding end users utilizing meeting and guest room networks under management and integration of new and existing network installations into the Network Operations Center (NOC) systems

What we offer

comprehensive insurance options
generous PTO
company-matching 401(k)

Fulltime

Network Engineer

We are seeking a Network Engineer with strong Network Operations Center (NOC) ex...

Location

United States , Alpharetta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3–5 years of experience supporting network infrastructure in a Network Operations Center (NOC), network engineering, or infrastructure support role
Experience working in a Managed Service Provider (MSP) or multi-client environment supporting multiple networks
Strong troubleshooting skills with experience diagnosing network outages and responding to monitoring alerts
Experience supporting routers, switches, wireless networks, and multiple firewall platforms
Solid understanding of networking technologies including TCP/IP, DNS, DHCP, VLANs, routing, and switching concepts
Experience responding to alerts, escalations, and service incidents within a NOC environment
Familiarity with network monitoring and diagnostic tools used for troubleshooting and infrastructure visibility
Ability to clearly communicate technical findings and provide updates during incident response situations
Experience supporting multi-network or multi-site environments is beneficial
Strong analytical skills and attention to detail are important for success in this role

Job Responsibility

Monitor network infrastructure using NOC monitoring platforms to ensure network availability and performance
Respond to alerts and incidents related to network connectivity, access points, routing issues, and firewall events
Troubleshoot outages and escalate or resolve issues impacting network services
Participate in operational incident response and follow structured troubleshooting methodologies during service disruptions
Deploy, configure, and maintain network infrastructure including routers, switches, firewalls, and wireless access points
Support network environments across multiple client infrastructures and distributed locations
Assist with network upgrades, configuration updates, and infrastructure improvements
Assist with implementation and maintenance of network security practices and firewall configurations
Support multiple firewall platforms and maintain network segmentation and access control policies
Maintain accurate documentation of network configurations, incident response procedures, and troubleshooting steps

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Specialist, Intern

JLL empowers you to shape a brighter way. Our people at JLL are shaping the futu...

Location

Malaysia , Alor Setar; Johor Bahru

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Monitor network, server, and system performance using monitoring tools
Assist in identifying and reporting system alerts, outages, or performance issues
Support first-level troubleshooting under supervision
Log incidents and update service tickets
Assist with basic network, hardware, and system checks
Support routine maintenance activities such as inventory updates, patching schedules, or backup documentation
Assist with daily administrative tasks such as filing, data entry, and documentation
Help coordinate with vendors, contractors, and service providers
Support facility management tasks (maintenance scheduling, follow-up, office coordination)
Prepare basic reports, meeting notes, and communication letters

Job Responsibility

Network Operations Center (NOC) Support
Administrative Support

Fulltime

Network Operations Center (NOC) Manager

NTT DATA

Location:
United States , Tallahassee

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 13, 2026

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