Network Operations Center (NOC) Manager – Public Sector SLED Job at NTT DATA (Baltimore)

Network Operations Center (NOC) Manager – Public Sector SLED

NTT DATA

Location:
United States , Baltimore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

90000.00 - 150000.00 USD / Year

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Job Description:

The NOC Delivery Manager will lead a 24x7 operations center, ensuring effective management of network operations and staff. This role requires strong expertise in networking and fiber technologies, along with program management skills to enhance operational performance. The ideal candidate will have a minimum of 10 years of experience in network operations and a bachelor's degree.

Job Responsibility:

Manage NOC operations, ensuring continuous monitoring and support for network and server environments
Directly manage all NOC staff, including shift leads, engineers, and technicians
oversee staffing, scheduling, training, and performance management Lead and mentor fostering technical excellence and accountability
Serve as the single point of contact for all NOC operations, service restoration, and incident escalation—available 24x7, 365 days/year
Oversee configuration, monitoring, and maintenance of 500+ network devices (routers, switches, firewalls, fiber connectivity)
Lead the design, implementation, and continuous improvement of NOC processes, including monitoring, event management, incident response, and change management
Manage virtual server environments for high availability and performance
Develop operational processes, escalation procedures, and incident response plans aligned with ITIL best practices
Manage service assurance tools, dashboards, and reporting for network performance, availability, and SLA compliance
Coordinate cross-functional teams and vendors for network upgrades, fiber deployments, and infrastructure projects
Provide program-level oversight for IT networking and fiber initiatives, including budgeting, scheduling, and risk management
Coordinate with field services, engineering, and executive leadership to support network upgrades, migrations, and special projects
Prepare executive-level reports, KPIs, and recommendations for continuous improvement
Foster a culture of operational excellence, continuous improvement, and customer focus within the NOC team

Requirements:

Minimum 5 years as an IT Operations Center Manager
Minimum 10 years of experience in network operations, including at least 5 years managing a Net Operations Center (NOC) or similar 24x7X365 operations team
Minimum 5 years monitoring and managing configuration of 500+ network devices
Minimum 5 years monitoring and managing a virtual server environment
Strong technical expertise in networking and fiber technologies
Bachelor’s degree required
Current ITIL Foundation certification and one Intermediate-level ITIL certification

Nice to have:

Program Management Expertise: Proven ability to manage large-scale IT networking and fiber programs, including planning, execution, and stakeholder communication
Experience with budgeting, resource allocation, and vendor management for fiber and network infrastructure projects
Technical Skills: Advanced knowledge of fiber optic technologies, network architecture, and high-speed connectivity solutions
Familiarity with SD-WAN, MPLS, and enterprise-grade routing and switching platforms
Proficiency with network monitoring tools (SolarWinds, Nagios, etc.) and automation frameworks
Certifications (Preferred): PMP (Project Management Professional) or PgMP (Program Management Professional)
Cisco Certifications (CCNP, CCIE) for advanced networking expertise
CompTIA Network+, Security+, or CySA+ for foundational and security knowledge
Fiber Optic Technician Certification (CFOT or equivalent)
AWS Certified Solutions Architect or Azure Network Engineer Associate for cloud networking
Certified Information Systems Security Professional (CISSP) for security leadership
Additional Skills (Plus): Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) for network environments
Knowledge of network automation and orchestration tools (e.g., Ansible, Python scripting)
Familiarity with Zero Trust Architecture and advanced cybersecurity frameworks
Strong vendor and contract negotiation skills for fiber and networking services
Ability to manage multi-site network deployments and large-scale fiber rollouts
Experience with large-scale network migrations, upgrades, and service transitions

What we offer:

Competitive compensation, benefits, and career growth opportunities
medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Additional Information:

Job Posted:
January 24, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Job Link Share:

Network Operations Center (NOC) Manager – Public Sector SLED

NTT DATA

Location:
United States , Baltimore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 24, 2026

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Job Description:

Job Responsibility:

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Additional Information:

Job Posted:January 24, 2026

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