Network Operations Center (NOC) Lead – Offshore Support Jobs

Network Operations Center (NOC) Lead – Offshore Support

ACI Infotech

Location:
India, Hyderabad

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The NOC Lead will manage 24/7 offshore IT operations, ensuring service uptime and quick incident resolution. This role involves mentoring NOC engineers, handling escalations, and enforcing ITIL-based processes. You will be responsible for reporting, SLA compliance, and implementing automation to improve operational efficiency. Collaboration with global teams and vendors will be critical to driving excellence in service delivery.

Job Responsibility:

Lead a team of NOC Engineers for 24/7 offshore monitoring and incident management
Act as escalation point for critical outages (P1/P2 incidents)
Enforce ITIL workflows across Incident/Change/Problem management
Generate daily/weekly reports on uptime, MTTR, and incident trends
Coordinate with onshore teams/vendors for RCA and resolution
Drive continuous improvement in NOC operations

Requirements:

8+ years in NOC/IT Ops, 3+ in leadership
Tools: SolarWinds, Nagios, PRTG
Strong networking knowledge (TCP/IP, VPN, Cloud)
Certifications: CompTIA Network+, ITIL v3/v4
Excellent leadership & communication

Additional Information:

Job Posted:
December 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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