Network Operations Center Manager Job at NTT DATA (Annapolis)

Network Operations Center Manager

NTT DATA seeks a highly experienced Network Operations Center (NOC) Manager to l...

Location

United States , Annapolis

Salary:

109275.00 - 182125.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5 years as an IT Operations Center Manager
Minimum 10 years of experience in network operations, including at least 5 years managing a Net Operations Center (NOC) or similar 24x7X365 operations team
Minimum 5 years monitoring and managing configuration of 500+ network devices
Minimum 5 years monitoring and managing a virtual server environment
Strong technical expertise in networking and fiber technologies
Current ITIL Foundation certification
Must possess a bachelor’s degree in computer science, information systems or related field
Equivalent work experience of five (5) years may be substituted for a degree
At least five (5) years of experience in network operations, monitoring, troubleshooting and/or provisioning, including at least two (2) years in a managerial or supervisory role
Proven leadership of 24x7x365 enterprise-class operations

Job Responsibility

Direct daily operations of the 24x7x365 NOC
Ensure all incidents, service requests, and outage events are handled in accordance with SLAs
Maintain operational discipline, documentation accuracy, and real-time service visibility
Supervise NOC staff, shift leads, analysts, and escalation resources
Oversee monitoring coverage, alert accuracy, and event correlation
Approve and enforce NOC SOPs, alerting rules, and ticketing workflows
Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and DoIT
Lead response efforts for Priority 1 and Priority 2 incidents
Deliver operational reports, KPIs, and executive dashboards
Oversee NOC training programs, certification paths, and competency development

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

Manager Network Operations Center

The Network Ops Center Manager will lead a dynamic team and ensure smooth daily ...

Location

India , Hyderabad

Salary:

Not provided

Bharath Cloud

Expiration Date

Until further notice

Requirements

BSc/B.Tech in Electronic/computers Science or Engineering and/or equivalent work experience
Experience of 5-7 years in any of the IT/ITES based support center operations
Strong knowledge in ITIL processes, life cycle and ITIL certification is mandatory
Fair knowledge in IT asset management/CMDB tools
Strong knowledge in administration of ITSM/ticketing systems
Good knowledge in project management tools
Fair knowledge in Information Security Management Systems
Fair knowledge is ITSM (IT Service Management Tool) and IT Infrastructure management tools
Proven ability to manage a team in 24×7 operations
Proficient in MS Office/productivity tools

Job Responsibility

Provide guidance, leadership and support to NOC team
Responsible to set, meet the SLA Metrix and achieving adherence
Responsible to get the highest customer feedback
Support teams during IT Infrastructure activities and for BharathCloud network
Support NOC team in designing, updating and monitoring data networking systems and equipment
Ensure compliance to various IT industry standard like ISO 20000, ISO 27001/17/18 with company guidelines
Responsible for setting up the processes, monitoring effectiveness and improvising thereafter
Producing service delivery performance and compliance reports
Implement strategic plans and goals for the team
Perform managerial duties such as timesheet approval and department scheduling

Fulltime

Senior Manager Data Center Network Operations

We are seeking an experienced professional to ensure seamless operations across ...

Location

India , Pune; Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Hold a degree in Telecommunication, Information Technology, or Electrical Engineering
8–10+ years of experience in large data centre environments with a strong focus on resolving network issues
strong analytical skills, adaptability, and the ability to work independently
hands-on expertise in routing, switching, Cisco Nexus, Cisco ACI, firewalls (Juniper/ASA), load balancers (F5/Cisco ACE), and VMware environments
understanding of public/private cloud platforms (Azure/GCP/OCI) or NSX/SD-WAN
relevant certifications such as NSX, CCNP, JNCIA, JNCIS, or AWS (desirable)
basic understanding of Agile methodologies and DevOps ways of working

Job Responsibility

Provide 24x7 network operations support, managing incidents raised through monitoring systems or customer channels, ensuring timely resolution
escalate issues to second-line or vendor teams when required and ensure coordinated resolution
reduce recurring incidents by identifying patterns and contributing to process improvements
review and enhance operational documentation, including runbooks, procedures, and knowledge repositories
communicate incident progress clearly to stakeholders and participate in major incident management calls
identify automation opportunities for operational activities and collaborate on solutions
contribute to operational excellence by refining processes, managing data collection, and maintaining quality assurance protocols
support strategic and operational objectives by managing complex outages and participating in decision-making activities

What we offer

Opportunity to work in a high-impact, high-visibility environment managing global data centre operations
exposure to advanced networking technologies, cloud platforms, and security solutions
a collaborative environment offering potential growth into senior network operations leadership roles
ability to influence process enhancements, stability improvements, and automation initiatives

Network Operations Center (NOC) Manager

The NOC Manager is the designated leader responsible for the day-to-day manageme...

Location

United States , Tallahassee

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Master’s degree in engineering, information technology, or related field (or equivalent formal training and experience)
Minimum 10 years of experience in network operations, including at least 5 years managing a NOC or similar 24x7 operations team

Job Responsibility

Directly manage all NOC staff, including shift leads, engineers, and technicians
oversee staffing, scheduling, training, and performance management
Serve as the single point of contact for all NOC operations, service restoration, and incident escalation—available 24x7, 365 days/year
Lead the design, implementation, and continuous improvement of NOC processes, including monitoring, event management, incident response, and change management
Ensure compliance with state and national standards (e.g., Rule 60GG, NIST, FISMA) for network operations, security, and disaster recovery
Oversee the integration of NOC and SOC functions, ensuring effective communication, escalation, and coordinated response to security events
Develop and maintain Standard Operating Procedures (SOPs) for all NOC activities
ensure documentation is current and audit-ready
Manage service assurance tools, dashboards, and reporting for network performance, availability, and SLA compliance
Coordinate with field services, engineering, and executive leadership to support network upgrades, migrations, and special projects

Fulltime

Data Center and Network Operations Manager

Location

United States

Salary:

62.15 - 93.25 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Information Technology or related field
3 years in solution development and support
1 year of supervisory experience in a multi-discipline environment (including matrix management)
Demonstrated knowledge of enterprise organization structures/workflow and business system architecture and technology
Ability to interact and work through technical requirements with clients to formulate project design and implementation requirements
Demonstrated negotiation and facilitation skills and ability to explain/communicate technical design decisions to users
Demonstrated strong written and verbal communications skills when consulting with internal and external partners
Demonstrated leadership abilities to include project/staff coordination, motivating staff toward common goals, and mentoring new and existing staff
Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner
Strong organizational and analytical skills

Job Responsibility

Participates in solution development and system repair tasks
Leads cross-functional teams through all aspects of project planning, implementation and completion
Manages project implementation schedules
Establishes detailed work plans and estimates for all project phases
Assists with the appropriate integration of technology
Creates, monitors and manages staffing levels and production expectations
Works with vendors to resolve all product issues
Provides status and issue updates to end user management and key stakeholders
Promotes independent and team continued research and investigation into new technologies
Performs human resources responsibilities for staff

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Network Operations Center (NOC) Manager

The Network Operations Center (NOC) Manager is a pivotal role responsible for th...

Location

United States , Tallahassee

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Master’s degree in engineering, information technology, or related field (or equivalent formal training and experience)
Minimum 10 years of experience in network operations, including at least 5 years managing a NOC or similar 24x7 operations team
Certifications such as ITIL, CCNP/CCIE, or CISSP

Job Responsibility

Directly manage all NOC staff, including shift leads, engineers, and technicians
oversee staffing, scheduling, training, and performance management
Serve as the single point of contact for all NOC operations, service restoration, and incident escalation—available 24x7, 365 days/year
Lead the design, implementation, and continuous improvement of NOC processes, including monitoring, event management, incident response, and change management
Ensure compliance with state and national standards (e.g., Rule 60GG, NIST, FISMA) for network operations, security, and disaster recovery
Oversee the integration of NOC and SOC functions, ensuring effective communication, escalation, and coordinated response to security events
Develop and maintain Standard Operating Procedures (SOPs) for all NOC activities
ensure documentation is current and audit-ready
Manage service assurance tools, dashboards, and reporting for network performance, availability, and SLA compliance
Coordinate with field services, engineering, and executive leadership to support network upgrades, migrations, and special projects

Fulltime

Network Operations Center Field Engineer - 2nd Shift

The NOC Engineer is a critical technical role responsible for monitoring, suppor...

Location

United States , Tampa

Salary:

Not provided

Tier4 Group

Expiration Date

Until further notice

Requirements

4+ years of experience resolving Tier2-Tier3 level networking escalations
Minimum HS Diploma required, further education or certifications preferred
Ability to commute to the Tampa office 5 days per week
1st Shift and 2nd Shift opportunity available

Job Responsibility

Provide technical support to customers via phone, email, and ticketing systems
Respond to, diagnose, and resolve system alerts, incidents, and service requests
Troubleshoot issues related to servers, workstations, laptops, mobile devices, cloud services, and on-premises infrastructure
Identify root causes of recurring issues and implement long-term solutions
Support and administer Microsoft-based environments including Windows Server, Office 365/Microsoft 365, Exchange, Azure, SQL, Terminal Services, and SharePoint
Provide network-level support including routers, firewalls, switches, connectivity, and security
Monitor system performance, availability, and security
Perform application installation, system configuration, and infrastructure changes
Support storage, virtualization, backup, and disaster recovery solutions
Administer and support managed solutions including anti-virus, anti-spam, email archiving, backup systems, monitoring tools

What we offer

Excellent suite of benefits
generous PTO
broad tech stack to grow your technical skills and experience

Fulltime

Network Operations Center L1

The NOC Level 1 is responsible for the continuous monitoring of network, server,...

Location

Philippines , Cebu City

Salary:

Not provided

STAFFVIRTUAL

Expiration Date

Until further notice

Requirements

Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
Basic knowledge of incident management and ticketing systems
Strong analytical and problem-solving skills
Good verbal and written communication skills
Ability to work in a fast-paced, 24/7 operational environment

Job Responsibility

Monitor network, server, and application alerts using NOC monitoring tools (e.g.,SolarWinds, Nagios, Zabbix, Splunk)
Identify, log, and prioritize incidents and service requests according to established procedures
Perform initial troubleshooting for network, system, and application-related issues
Escalate unresolved issues to NOC Level 2/3 or appropriate engineering teams following escalation protocols
Create, update, and maintain incident tickets with accurate documentation of actions taken
Communicate incident status and resolution updates to stakeholders and end users
Follow standard operating procedures (SOPs), runbooks, and incident management processes
Monitor backup jobs, system health checks, and scheduled maintenance activities
Participate in shift-based work, including nights, weekends, and holidays if required
Contribute to continuous process improvement by identifying recurring issues and knowledge gaps

What we offer

Competitive compensation and benefits package
Training, career growth, and global exposure
A collaborative and supportive team culture

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Network Operations Center Manager

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