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Network Operations Center Lead

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Infogain

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Location:
Poland

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

You will join an SRE-aligned operations team responsible for keeping a mission-critical, global cloud platform reliable, performant, and secure. The project focuses on 24/7 cloud operations, proactive monitoring, incident response, and continuous improvement of observability coverage across multi-region GCP environments. You will work closely with SRE, Cloud Engineering, and development teams to maintain high availability, support business continuity, and drive operational excellence.

Job Responsibility:

  • Monitor GCP cloud infrastructure across multiple regions using advanced observability tooling
  • identify monitoring gaps and implement improvements to increase coverage
  • Respond to alerts and incidents in real time
  • gather supporting data for root cause analysis and escalate when required
  • Investigate logs, APM traces, dashboards, and monitors to assess broader/tangential impact and provide incident forensics
  • Troubleshoot issues related to cloud networking, containers, storage, APIs, and service reliability
  • Create, maintain, and improve troubleshooting guides (TSGs), incident response procedures, runbooks, and operational documentation
  • Provide leadership and mentorship to NOC engineers
  • help set operational standards and best practices
  • Collaborate with SRE, Cloud Engineering, and development teams to resolve complex infrastructure and reliability issues
  • Perform routine health checks across the cloud environment and ensure readiness for high availability
  • Monitor observability platform spend and recommend optimization actions where appropriate
  • Evaluate private beta/beta releases of observability tooling
  • summarize findings and advise on adoption
  • Perform routine patching and upgrades of observability agents across the platform
  • Contribute changes to a source repository (e.g., runbooks, configs, automation, monitoring-as-code)
  • Ensure compliance with SLAs, security policies, and operational standards
  • Participate in a 24/7 on-call rotation and support disaster recovery and business continuity activities
  • Analyze performance metrics and recommend opportunities for optimization and automation

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience)
  • 3–5 years of experience in a NOC, operations, or cloud infrastructure support role
  • Strong understanding of cloud platforms and core services (AWS / Azure / GCP), with hands-on exposure to production operations
  • Familiarity with container orchestration (Kubernetes / GKE) and CI/CD pipelines
  • Experience with monitoring and logging tools such as Datadog, Dynatrace, Prometheus, Grafana, ELK, CloudWatch, Splunk, Sumo Logic, New Relic (or equivalents)
  • Proficiency in Linux/Unix environments
  • Basic scripting/automation skills (Python, Bash, PowerShell) and/or Infrastructure-as-Code exposure (Terraform)
  • Strong communication, documentation, and incident management skills
  • able to collaborate effectively across engineering teams
  • Must possess a legal work permit in Poland
What we offer:
  • Hybrid work model combining office & remote work
  • Attractively located office with collaboration spaces
  • Onsite parking space for employees
  • Referral program with financial bonus
  • Life Insurance
  • Budget for development (including language courses and others), clear career path with the possibility to gain experience in international environment
  • Access to internal Learning Platform with multiple trainings oriented for professional growth
  • Access to MyBenefit platform (Multisport included)
  • Team Building activities
  • Charity initiatives
  • Working environment promoting diversity and inclusion
  • Private medical care - Platinum Package

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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