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Network Operations Center L1

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STAFFVIRTUAL

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Location:
Philippines , Cebu City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The NOC Level 1 is responsible for the continuous monitoring of network, server, and application systems to ensure optimal performance and availability. This entry-level role acts as the first point of contact for incident detection, initial troubleshooting, and escalation to higher-tier support teams as needed. The NOC L1 plays a critical role in maintaining service reliability and meeting operational service level agreements (SLAs).

Job Responsibility:

  • Monitor network, server, and application alerts using NOC monitoring tools (e.g.,SolarWinds, Nagios, Zabbix, Splunk)
  • Identify, log, and prioritize incidents and service requests according to established procedures
  • Perform initial troubleshooting for network, system, and application-related issues
  • Escalate unresolved issues to NOC Level 2/3 or appropriate engineering teams following escalation protocols
  • Create, update, and maintain incident tickets with accurate documentation of actions taken
  • Communicate incident status and resolution updates to stakeholders and end users
  • Follow standard operating procedures (SOPs), runbooks, and incident management processes
  • Monitor backup jobs, system health checks, and scheduled maintenance activities
  • Participate in shift-based work, including nights, weekends, and holidays if required
  • Contribute to continuous process improvement by identifying recurring issues and knowledge gaps
  • Create Knowledge base and train L1 Techs
  • Adhere to KPI provided by the NOC ASM

Requirements:

  • Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
  • Basic knowledge of incident management and ticketing systems
  • Strong analytical and problem-solving skills
  • Good verbal and written communication skills
  • Ability to work in a fast-paced, 24/7 operational environment

Nice to have:

  • 1–2 years of experience in IT support, helpdesk, or NOC operations
  • Exposure to cloud environments
  • Basic scripting or command-line experience (PowerShell, Bash)
  • IT certifications such as CompTIA Network+, A+, or ITIL Foundation
  • Experience working with SLAs and operational performance metrics
What we offer:
  • Competitive compensation and benefits package
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture

Additional Information:

Job Posted:
April 27, 2026

Work Type:
Remote work
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