Network Operations Center L1 Job at STAFFVIRTUAL (Cebu City)

Ms Engineer (L1): Operations Centre

Join NTT DATA as a Cross Technology Managed Services Engineer (L1) and be the fi...

Location

Australia , Sydney

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and providing the support required in security / network/ DATA center/ systems/ storage administration and monitoring Services within a medium to large ICT organization
Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, DATA Centre, Telephony, etc.)
Basic knowledge of ITIL processes
Highly disciplined in handling of tickets on day-to-day basis
Good understanding of using ITSM tools
Skill in planning activities and projects in advance and adapting to changing circumstances
A client-centric approach
Ability to communicate and work across different cultures and social groups
Proficiency in active listening techniques
A positive outlook at work

Job Responsibility

Be the first point of contact for clients, ensuring their IT infrastructure and systems remain operational
Proactively identify, investigate, and resolve technical incidents and problems
Provide first-line support for standard and low-complexity incidents and service requests
Monitor client infrastructure and solutions
Provide telephonic, ITSM ticket or chat support
Perform maintenance activities such as patching and configuration changes
Work across two or more technology domains
Update existing knowledge articles or create new ones
Support project work
Contribute to disaster recovery functions and tests

Fulltime

New

Data Centre Service Delivery Field Support Engineer (L1)

The Data Center Service Delivery Field Support Engineer (L1) is an entry level e...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Good communicate skills, both verbal and written
Ability to plan activities and projects well in advance, and take into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.

Job Responsibility

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

Data Centre Service Delivery Field Support Engineer (L1)

The Data Center Service Delivery Field Support Engineer (L1) is an entry level e...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Good communicate skills, both verbal and written
Ability to plan activities and projects well in advance, and take into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc

Job Responsibility

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
Ensures the efficient and comprehensive resolution of incidents and requests
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures

Fulltime

Server Load Balancer Engineer (L2)

Join a company that is pushing the boundaries of what is possible. We are renown...

Location

India , Kolkata

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Provide Level 2 support for all incidents and service requests related to DMZ SLBs and perimeter GSLBs, resolving complex issues escalated from L1 teams
Perform routine health checks, proactive monitoring, and performance tuning of the load balancing infrastructure
Execute change requests for network and security modifications, including new virtual server configurations, pool member updates, and rule/iRule adjustments, following strict change management protocols
Assist with regular patching, software upgrades, and hardware maintenance of F5 BIG-IP devices and other related infrastructure, often during non-business hours
Implement and enforce network security policies and best practices specific to the banking sector, including PCI DSS and other regulatory requirements
Act as a liaison between L1 and L3 support teams, developers, and project managers
Assist with security audits, provide evidence of compliance, and address any security or vulnerability findings related to the load balancing environment
Ensure application traffic flows securely through the DMZ and across multiple data centers, coordinating with Security Operations Center (SOC) teams as needed
Shall analyze incidents & identify root causes and act for containment and remediation
Shall co-ordinate with the different departments/stakeholders for incident analysis and remedial action

Job Responsibility

Provide Level 2 support for all incidents and service requests related to DMZ SLBs and perimeter GSLBs, resolving complex issues escalated from L1 teams
Perform routine health checks, proactive monitoring, and performance tuning of the load balancing infrastructure
Execute change requests for network and security modifications, including new virtual server configurations, pool member updates, and rule/iRule adjustments, following strict change management protocols
Assist with regular patching, software upgrades, and hardware maintenance of F5 BIG-IP devices and other related infrastructure, often during non-business hours
Implement and enforce network security policies and best practices specific to the banking sector, including PCI DSS and other regulatory requirements
Act as a liaison between L1 and L3 support teams, developers, and project managers
Assist with security audits, provide evidence of compliance, and address any security or vulnerability findings related to the load balancing environment
Ensure application traffic flows securely through the DMZ and across multiple data centers, coordinating with Security Operations Center (SOC) teams as needed
Shall analyze incidents & identify root causes and act for containment and remediation
Shall co-ordinate with the different departments/stakeholders for incident analysis and remedial action

Fulltime

Cloud Managed Services Engineer (L2)

As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical ro...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Moderate experience in managed services and knowledge of ticketing tools like ServiceNow
Knowledge of management agents, redundancy concepts, and supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup
Strong planning skills with an ability to adapt to changing circumstances
Ability to communicate and work effectively across different cultures and social groups
Active listening skills, including paraphrasing and probing for further relevant information
Positive outlook and ability to thrive in a pressurized environment
Willingness to work longer hours when necessary and maintain a client-focused approach
Bachelor's degree in information technology/computing or equivalent work experience

Job Responsibility

Proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests
Handle second-line support for incidents and requests with medium complexity, ensuring we meet our service level agreements (SLAs)
Monitor work queues, resolve incidents in a timely manner, and update tickets with the tasks performed
Identify and analyze issues before they impact clients
Provide second-level support and work closely with other teams and clients to extend necessary support
Execute changes with identified risks and mitigation plans
Lead client escalations for operational issues
Contribute to the change management process, ensuring all changes have proper approvals
Plan and execute approved maintenance activities
Audit and analyze incident tickets for quality

Fulltime

Cloud Managed Services Engineer (L2)

As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical ro...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Moderate experience in managed services and knowledge of ticketing tools like ServiceNow
Knowledge of management agents, redundancy concepts, and supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup
Strong planning skills with an ability to adapt to changing circumstances
Ability to communicate and work effectively across different cultures and social groups
Active listening skills, including paraphrasing and probing for further relevant information
Positive outlook and ability to thrive in a pressurized environment
Willingness to work longer hours when necessary and maintain a client-focused approach
Bachelor’s degree in information technology/computing or equivalent work experience

Job Responsibility

Proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests
Handle second-line support for incidents and requests with medium complexity, ensuring we meet our service level agreements (SLAs)
Monitor work queues, resolve incidents in a timely manner, and update tickets with the tasks performed
Identify and analyze issues before they impact our clients, provide second-level support, and work closely with other teams and clients to extend necessary support
Execute changes with identified risks and mitigation plans, ensuring the smooth operation of our clients' cloud infrastructure
Lead client escalations for operational issues, contribute to the change management process, and ensure all changes have proper approvals
Plan and execute approved maintenance activities, audit and analyze incident tickets for quality, and produce trend analysis reports to identify tasks that can be automated, reducing ticket volumes and optimizing effort
Work with automation teams to optimize efforts, coach the Service desk and L1 teams on technical and behavioral skills, and establish monitoring for client infrastructure
Ensure that problems and errors are identified before impacting clients, creating a positive experience throughout their journey with us

Fulltime

Cloud Managed Services Engineer (L2)

As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical ro...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Moderate experience in managed services and knowledge of ticketing tools like ServiceNow
Knowledge of management agents, redundancy concepts, and supported technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup
Strong planning skills with an ability to adapt to changing circumstances
Ability to communicate and work effectively across different cultures and social groups
Active listening skills, including paraphrasing and probing for further relevant information
Positive outlook and ability to thrive in a pressurized environment
Willingness to work longer hours when necessary and maintain a client-focused approach
Bachelor’s degree in information technology/computing or equivalent work experience

Job Responsibility

Monitor, identify, investigate, and resolve cloud-based incidents and service requests
Handle second-line support for incidents and requests with medium complexity
Monitor work queues, resolve incidents in a timely manner, and update tickets
Identify and analyze issues before they impact clients
Provide second-level support and work closely with other teams and clients
Execute changes with identified risks and mitigation plans
Lead client escalations for operational issues
Contribute to the change management process
Plan and execute approved maintenance activities
Audit and analyze incident tickets for quality

Fulltime

Datacenter Technician

We are hiring Data Center Technicians (L1 & L2) to support day-to-day operations...

Location

United States , Buffalo, New York

Salary:

Not provided

Orbis Consultants

Expiration Date

Until further notice

Requirements

For L1 (Entry-Level): Associate’s degree, certification, or equivalent hands-on experience
Strong interest in data centers, IT, or hardware
Basic understanding of computer hardware or networking
Willingness to learn and work in a fast-paced environment
For L2 (Experienced): ~1+ year experience in a data center or similar environment
Experience troubleshooting server hardware (POST, BIOS, etc.)
Basic knowledge of networking (TCP/IP, switches, cabling)
Familiarity with Linux (basic commands/navigation)
Ability to work independently and prioritize tasks

Job Responsibility

Install, rack, and deploy server and network hardware
Perform hardware troubleshooting and component replacements
Support cabling (copper/fiber), labeling, and connectivity checks
Assist with network troubleshooting and basic diagnostics
Monitor systems and respond to operational tickets
Escalate issues to senior technicians or engineering teams as needed
Maintain accurate asset tracking and documentation
Follow standard operating procedures in a 24/7 production environment

What we offer

Opportunities for growth into more advanced technical roles

Fulltime

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Network Operations Center L1

Job Description

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