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A NOC Technician (Afternoon Shift, Thursday-Sunday) holds the responsibility of working during the 2nd shift. Their duties include attending to customer phone calls, managing customer support tickets, addressing customer concerns and finding solutions, providing timely and accurate feedback, monitoring the data center, and assisting in the resolution of facility-related issues. Comprehensive training will be provided to ensure success in the role.
Job Responsibility
Monitor network and data center operations to ensure optimal performance and uptime
Manage and resolve customer tickets promptly, ensuring accurate documentation and follow-up
Take ownership of customer issues, investigate thoroughly, and drive resolutions to completion
Provide timely, clear, and accurate feedback to customers and internal teams
Handling wholesale phone number porting
Collaborate with other departments to ensure seamless communication and problem resolution
Adhere to established processes and contribute to continuous improvement efforts
Requirements
Must be Authorized to Work in the U.S. Without Sponsorship