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Vodafone Logo Vodafone · IT - Administration

Network Operation Consultant- Assistant Manager

India, Pune · Job Posted May 27, 2026
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Job Description

We are seeking a network operations professional to deliver first-line diagnosis and resolution for IPVPN, Internet, and IP network incidents within a 24/7 service environment. This role plays a critical part in safeguarding customer experience by ensuring incidents are managed efficiently, resolved within agreed service levels, and communicated clearly across the incident lifecycle. Based in Pune, Bengaluru, or Ahmedabad, the role requires collaboration with global service providers, internal technology teams, and external partners to restore services promptly and consistently.

Job Responsibility

  • Handle customer calls, log incidents, and gather accurate diagnostic information aligned to the reported issue
  • Perform first-line diagnosis, fault isolation, and troubleshooting across IPVPN, Internet, and IP networks
  • Manage incident escalation and resolution in line with global incident management processes and SLAs
  • Coordinate with internal support teams, service partners, and third-party vendors to restore network services
  • Provide timely, clear, and accurate updates to customers throughout the incident journey
  • Take ownership of reported issues through to resolution, ensuring accountability and quality outcomes
  • Identify in-scope activities, apply sound judgement, and make timely decisions during incident resolution
  • Work effectively in a 24/7 shift environment, including night shifts, to ensure uninterrupted service coverage

Requirements

  • Experience in telecommunications or IT service environments, particularly within service providers or system integrators
  • Confident in troubleshooting transmission and IP networks, with strong hands-on diagnostic capability
  • Knowledgeable in IP technologies, including routers and switches (Cisco and Alcatel), and fixed-line services
  • Familiar with ITIL-based incident management and structured escalation processes
  • A clear and professional communicator, comfortable engaging with customers and technical stakeholders
  • A collaborative team member who values shared ownership and continuous improvement
  • Qualified with an engineering degree (or equivalent), ideally supported by CCNA or related certifications

What we offer

  • Exposure to global enterprise networks and large-scale telecom environments
  • Opportunities to work with diverse technologies across IP, transmission, and fixed-line services
  • A collaborative, inclusive workplace aligned to trust, simplicity, and customer focus
  • Structured processes and global standards that support professional growth and confidence in decision-making
  • Experience working within an international operating model, coordinating across regions and partners
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