Network Managed Services Engineer Job at NTT DATA (Mumbai)

Lead Engineer - Professional Services and Managed Services

Customer Solution Centers are made up of teams that provide remote (off-site) se...

Location

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Advanced University degree: post-graduate degree (i.e., Master of Arts/Science, MBA, etc.). Typically 1-2 year completion beyond first level University degree. or equivalent experience
7+ years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written English and Spanish communication skills. Additional technical communication skills in Portuguese are highly desired
Advanced network design skills related to HPE Networking products and technologies (including both legacy Aruba and Juniper products)
Prior experience deploying Agentic AI preferred
Advanced troubleshooting skills in a technical environment
Excellent analytical and problem-solving skills
Advanced networking troubleshooting skills
Specific knowledge and training with the Aruba and Juniper products. Knowledge of Cisco Systems or other similar vendor products desired

Job Responsibility

Perform network design, lead implementations, and resolve technical escalations for major/complex incidents
Perform Professional Services and Managed Services tasks
Coach other engineers
Help develop a new delivery center working with established teams in India, Colombia, Costa Rica, and the United States
Contribute to the development of innovative principles and ideas
Provide highly innovative solutions
Lead large, cross-division functional teams or projects that affect the organization's long-term goals and objectives
Participate in cross-division, multi-function teams
Provide mentoring and guidance to lower level employees
Develop strategy and sets functional policy and direction

What we offer

Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Personal & Professional Development: specific programs catered to helping you reach any career goals
Unconditional Inclusion: unconditionally inclusive in the way we work and celebrate individual uniqueness
Flexibility to manage our work and personal needs

New

Networking Managed Services Engineer (L2)

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a dev...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
At least one technical certification in the above-mentioned technologies
Strong planning skills, with the ability to anticipate and adapt to changing circumstances
Adaptability and resilience in a dynamic work environment
Ability to communicate and work effectively across different cultures and social groups
Proficiency in active listening and client-centric communication
A positive outlook and the ability to work well under pressure
A client-first attitude, always seeking to create positive client experiences
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience

Job Responsibility

Ensure clients' IT infrastructure and systems remain operational
Proactively monitor, identify, investigate, and resolve technical incidents and problems
Work closely with clients and internal teams to ensure services are restored swiftly in line with SLAs
Review client requests and tickets, applying technical expertise to resolve them
Handle second-line support for incidents and requests of medium complexity
Contribute to project work
Proactively monitor work queues, execute operational tasks, and update tickets
Identify, analyze, and log issues before they escalate
Communicate with other teams and clients to provide support and ensure changes are executed with clear risk identification and mitigation plans
Highlight key tickets and upcoming critical tasks during shift handover

Fulltime

New

Cross Technology Managed Services Engineer (L3)

Make an impact with NTT DATA. Join a company that is pushing the boundaries of w...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
Expert-level management of Cisco or FortiGate
Zero Trust Architecture (ZTA) / SASE
Segmentation: Micro-segmentation and logical network segmentation (VLANs, VRFs)
Cloud Network Security: AWS/Azure/GCP network security controls (VPC, Security Groups, NSGs)
NAC: Cisco ISE or similar Network Access Control systems
IDS/IPS & WAF (Web Application Firewalls, e.g., F5, Cloudflare)
Automation: Basic scripting skills in Python and use of Ansible for security configuration
SIEM: Familiarity with Splunk or Microsoft Sentinel for log analysis

Job Responsibility

Define and Lead Network Security Strategy: Understand, architect, design, and champion the overall network security posture and roadmap for the entire organization (on-premise, cloud, hybrid)
L3/L4 Incident Management & Root Cause Analysis: Act as the highest-tier escalation point for complex and critical network security incidents and failures, driving resolution and preventative measures
Security Infrastructure Management: Design, deploy, and manage core network security components, including next-generation Firewalls (NGFW), IDS/IPS, Load Balancers, VPN concentrators, and network access control (NAC) systems
Policy Development and Review: Establish and enforce comprehensive security policies, standards, and baselines across all network devices and segmentation zones
Cloud Network Security Architecture: Design secure networking patterns for cloud environments (e.g., AWS VPCs, Azure VNet security groups, Transit Gateways) integrated with on-premise solutions
Disaster Recovery (DR) and Business Continuity: Develop and regularly test network security components of the DR and Business Continuity plans
Technology Evaluation: Evaluate and recommend new security technologies and tools (e.g., SASE, Zero Trust Network Architecture) to improve the organization's defensive capabilities
Mentorship and Documentation: Create high-quality documentation (HLD/LLD) and mentor junior engineers on security best practices and advanced troubleshooting techniques
Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA
Timely and consistent updates of tickets with resolution tasks performed

Fulltime

Security Managed Services Engineer (L1)

As a Security Managed Services Engineer (L1) at NTT DATA, you will step into an ...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and providing support in security, network, data centre, systems, or storage administration and monitoring services within a medium to large ICT organization
Working knowledge of ITIL processes
Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined SOPs
Try to resolve as many tickets as possible using available Knowledge articles or provided SOPs
Good understanding of using ITSM tools
Ability to communicate and work across different cultures and social groups
Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed
Positive outlook and ability to perform well under pressure
Eagerness to work diligently and extend hours when necessary

Job Responsibility

Maintaining clients' firewall infrastructures
Ensuring Service Level Agreements (SLAs) are met with zero missed conditions
Handling standard and low-complexity incidents and service requests
Contributing to project work when needed
Monitoring client infrastructure and solutions
Identifying and investigating problems and errors
Providing telephonic, ITSM ticket or chat support to clients
Scheduling maintenance activities like patching and configuration changes
Following handover procedures for shift changes to ensure service continuity
Updating existing knowledge articles or creating new ones

Fulltime

Networking Managed Services Engineer (L3)

As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in pro...

Location

India , Mumbai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits
Advanced Certifications on at least one or two above mentioned technologies
Excellent planning and project management abilities, taking changing circumstances into account
Strong communication skills, with the ability to work across different cultures and social groups
Effective active listening skills
A client-focused approach, prioritizing their requirements and creating positive experiences
Adaptability to changing circumstances and the ability to work diligently when necessary
A positive outlook and the ability to work well under pressure
A bachelor's degree in IT/Computing or equivalent work experience

Job Responsibility

Lead in providing exceptional managed services to our clients
Proactively identify and resolve technical incidents and problems
Ensure clients meet all service level agreement (SLA) conditions
Identify root cause of critical incidents and implement solutions for problems identified
Manage high-complexity tickets
Conduct thorough analyses and provide resolutions to complex issues
Coach and mentor junior team members
Create knowledge articles for frequent tasks/issues and train junior team members
Provide inputs to automation teams to reduce manual efforts
Ensure clients' infrastructure is configured, installed, tested, and operational

Fulltime

Security Managed Services Engineer (L1)

As a Security Managed Services Engineer (L1) at NTT DATA, you will step into an ...

Location

Indonesia , Jakarta Selatan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Entry-level experience with troubleshooting and providing support in security, network, DATA centre, systems, or storage administration and monitoring services within a medium to large ICT organization
Working knowledge of ITIL processes
Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting
Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s
Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s
Good understanding of using ITSM tools
Ability to communicate and work across different cultures and social groups
Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed
Positive outlook and ability to perform well under pressure
Eagerness to work diligently and extend hours when necessary

Job Responsibility

Maintain clients' firewall infrastructures
Ensure Service Level Agreements (SLAs) are met with zero missed conditions
Handle standard and low-complexity incidents and service requests
Contribute to project work when needed
Monitor client infrastructure and solutions, quickly identifying and investigating problems and errors before or as they occur
Provide telephonic, ITSM ticket or chat support to clients, ensuring efficient and comprehensive resolutions of incidents and requests
Schedule maintenance activities like patching and configuration changes
Follow necessary handover procedures for shift changes to ensure service continuity
Update existing knowledge articles or create new ones
Identify opportunities for work optimization, including automation of work, request fulfilment, incident resolution, and other process improvements

Fulltime

Security Managed Services Engineer (L4)

As a Security Managed Services Engineer (L4) at NTT DATA, your day will be fille...

Location

Luxembourg , Capellen

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Security, or a related field
Relevant certifications are a plus
Proven experience in network and application security, with expertise in Palo Alto, Bluecoat, F5 (LTM, ASM, APM), ASA VPN or Splunk
Knowledge of firewall management, intrusion detection, content filtering, web application security, and VPN technologies
Proficiency in PKI design and management, digital certificate issuance, and secure key management
Excellent problem-solving and troubleshooting skills, with the ability to work well under pressure
Strong communication skills and the ability to collaborate with diverse teams
A proactive approach to identifying and mitigating security vulnerabilities and risks
Demonstrated ability to work in a fast-paced and dynamic environment
Fluent in English

Job Responsibility

Being responsible to implement projects to replace / upgrade the current infrastructure with new versions or solutions, and you will analyze, recommend, and implement new cyber security technologies and solutions
Monitor operational infrastructure – you will leverage standard tools and processes to respond and resolve incidents and requests in a timely manner meeting agreed SLA
Incident Response – Monitor security events, investigate and respond to security incidents, and assist in post-incident analysis and remediation
Documentation: Create and maintain comprehensive documentation related to security configurations, policies, procedures, and incidents
Collaboration: Work closely with cross-functional teams, including IT, Network, and Application Development, to ensure the integration of security measures across the organization
Research and Innovation: Stay up-to-date with emerging security threats, technologies, and best practices, and provide recommendations for security improvements

Fulltime

Networking Managed Services Engineer (L1)

Make an impact with NTT DATA. Join a company that is pushing the boundaries of w...

Location

India , Kolkata

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma in Computer Science / Electronics and/ or Telecommunications Engineering / Information Technology
Bachelor's degree in any stream
CCNA or any other equivalent certification in the computer network field such as JNCIA, CompTIA Network+
Minimum 2 years of experience in network configuration
Person should have adequate knowledge of networking devices
Sound analytical and troubleshooting skills
Good Team Management and co-ordination skills

Fulltime

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