This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a Network Managed Services Engineer (L1) at NTT DATA, you will be responsible for ensuring the operational efficiency of client IT infrastructures. This entry-level role involves monitoring systems, troubleshooting incidents, and providing client support.
Job Responsibility:
Monitors client infrastructure and solutions
Identifies problems and errors prior to or when they occur
Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigates first line incidents assigned and identifies the root cause of incidents and problems
Fulfils approved requests following agreed procedures
Provides telephonic or chat support to clients when required
Executes approved maintenance activities including patching and configuration changes
Follows the required handover procedures for shift changes to ensure service continuity
Reports and escalates incidents where necessary
Ensures the efficient and comprehensive resolutions of incidents and requests
Proactively identifies opportunities for work optimization
Updates existing knowledge articles or creates new ones
Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
May also contribute to / support on project work as and when required
May work on implementing and delivering disaster recovery functions and tests
Performs any other related task as required
Requirements:
Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
ITIL
CCNA or equivalent certification
Certifications relevant to the services provided
Intermediate level experience or completion of the relevant intern program
3-5 years experience with troubleshooting and providing network systems support and monitoring Services within a medium to large ICT organization