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We are looking for a Network L1 – Data Engineer to provide first-level support for enterprise data network operations. The role involves monitoring, troubleshooting, and resolving basic network issues related to LAN/WAN, routing, switching, and connectivity, while ensuring high availability and adherence to SLAs.
Job Responsibility:
Monitor network performance and availability using NMS tools and dashboards
Provide Level 1 support for data network incidents related to LAN, WAN, Wi-Fi, and internet connectivity
Perform basic troubleshooting of routers, switches, firewalls, and network links
Handle incidents, service requests, and alerts as per defined SOPs and SLAs
Escalate complex issues to L2/L3 teams with proper documentation and initial analysis
Support network changes, patching, and maintenance activities during business and non-business hours
Maintain incident records, troubleshooting steps, and resolutions in ticketing tools
Coordinate with ISPs, vendors, and internal teams for link and hardware issues
Follow security, compliance, and operational best practices
Requirements:
Basic understanding of TCP/IP, OSI model, DNS, DHCP
Knowledge of routing and switching concepts (VLANs, STP, static routing)
Familiarity with Cisco / Juniper / HP network devices (basic level)
Experience with monitoring tools (SolarWinds, Nagios, Zabbix, or similar)
Hands-on experience with incident and ticketing tools (ServiceNow, Remedy, etc.)