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We are looking for a Network L1 Data Engineer/Analyst to support day-to-day network monitoring, data validation, incident logging, and basic troubleshooting. The ideal candidate should have strong understanding of networking fundamentals and experience working with monitoring tools and ticketing systems.
Job Responsibility:
Monitor network alerts and dashboards (L1 support)
Log incidents and raise tickets in ITSM tools (ServiceNow preferred)
Perform basic troubleshooting for LAN/WAN, VPN, and connectivity issues
Validate network-related data, reports, and device inventory
Support escalation to L2/L3 teams with proper documentation
Track SLA, outage reports, and daily operational updates
Maintain accurate records and follow SOPs
Requirements:
Basic understanding of Networking (TCP/IP, DNS, DHCP)
Knowledge of routers, switches, and firewalls (basic)