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Oversees multiple property networks with a focus on high availability and continuous service improvement
Solution development, design, engineering, integration, operation, and escalation support for property LAN, WLAN, and WAN services
Guides workgroups, resolves complex service requests, and manages CAPEX projects within time and budget constraints
Verifies overall requirements are met for continent IT executives, LAN service providers, end-user computing services, hosting services, and enterprise availability
Provides technical engagement throughout the infrastructure lifecycle
Executes initiatives to simplify, standardize, optimize, and automate network designs, tooling, and operations
Trains and/or mentors team members and peers
Provides financial input on department and project budgets, capital expenditures and other cost/resource estimates
Provides input into lifecycle, improvement, and standardization strategies
Identifies opportunities to enhance the service delivery processes
Fosters an environment of continuous improvement and structured processes and procedures
Guides completion of project requests associated with network infrastructure
Oversees lifecycle management of network infrastructure and services, including capacity, health and performance management
Guides and performs continuous service improvement initiatives enhancing network availability for properties
Develops, maintains and updates operational run books, knowledge base articles, architectural designs and other artifacts
Provides technical leadership, oversight, governance and direction for operational services
Provides technical expertise to project team for successful project and change implementations
Guides analysis of current environment for deficiencies and provides solutions
Educates internal and external users of the technologies
Develops implementation plans, test plans, and timelines for projects and tasks
Participates in the evaluation and selection of infrastructure services products
Guides analysis of the current environment to detect critical deficiencies and recommend solutions
Implement and manage robust network security measures
Manages daily infrastructure operations to meet the availability SLA for network services
Interfaces with stakeholders to establish requirements
Guides/assists in configuration management
Works with vendors to resolve complex issues
Provides oversight, collaboration, provisioning, management and maintenance of technology products and service alternatives
Establishes and evolves monitoring and alerting for all production environments
Develops internal processes and training
Performs complex quantitative and qualitative analyses for operational availability
Identifies and understands issues, problems, and opportunities
Collaborates across technology disciplines
Engages with internal and external customers to fulfill their network requirements.
Requirements
Undergraduate degree or equivalent experience/certification
3 years’ experience in information technology or network infrastructure management
2 years’ experience with project management and implementation stills.