Network Engineer Job at Plusnet (Seoul)

Network Engineer

Plusnet

Location:
Korea, Republic of , Seoul

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Global Field Services team supports customers on the ground, putting in service as well as maintaining and fixing issues. This includes WAN, LAN, Security, Firewall, IPT, voice, audio & video conferencing & POP services, WiFi Surveys and electrical power services & support. We provide data center services including, remote access and reactive and proactive maintenance. We provide IT services including server deployment and commissioning. This is a engineer role that support products and services deployed across several BT site/cities including, GPOP, hosting, 3rd party and customer premises. Provide field technical support of service delivery that will ensure client SLA’s and customer satisfaction measures are met.

Job Responsibility:

Participate in all phases of a project rollout (pre-installation discussions, site survey, information gathering, solution feasibility study, unboxing & rack mounting of equipment, configurations, UAT)
Performing maintenance work such as firmware upgrades, hardware break fix, restoration of equipment configuration
Performs logistic support requirements such as research, and equipment and spare part inventories
Documents problems and resolution and updating the ticketing system for future reference
Develops and update the documents for operations procedure and best practices
Understand and manage end to end field services customer experiences to maximize customer satisfaction
Support escalations related to team members including partners
Inventory management for spare equipment and organizing reverse logistics
Provide feedback internally as well as externally on operational issues for continuous improvement
On rotation basis, support an incident or project rolls out that takes place after office hours
Maintain and update own technical skillsets and certifications
Maintain and update process documentation when needed
Off-site sparing & 3rd party suppliers, site consumables
Health and safety check on BT POP sites and equipment
Dimensioning of measurement equipment and adherence of calibration intervals

Requirements:

Certification and skills in F5 and Checkpoint firewall technologies
Installation, configuration, and troubleshooting of network, security and communication OEM equipment
Video telepresence products and services
Wireless surveys and improvements
Commercial skills, able to understand and define correct cost estimates for the services being provided
Good communication and written skills (Korean & English speaking)
Strong customer focus and sense of ownership
Minimum of 2 years work experience in telecoms and/or data communications
Ability to travel up to 50% or more of working time
Can pass background security check and drug test
Understanding of the telecom market and BT position in the region
Bachelor’s degree in Electronics & Telecommunications / Electronics/ IT/Computer Science field or proven equivalent experience
Certification in Cisco products and services
Korean Citizenship

Nice to have:

Minor skills for Palo-Alto and Juniper is also desirable
CCSA Certification :Check Point Certified Security Administrator (preferred)
CCSE Certification: Check Point Certified Security Expert (preferred)

Additional Information:

Job Posted:
January 18, 2026

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