Network Engineer Job at ANS Group (Manchester)

Network Engineer

ANS Group

Location:
United Kingdom , Manchester

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

In the network support team, you'll handle incident and change management, requiring strong communication, teamwork, customer focus, and adaptability in a fast-paced setting. You'll collaborate with peers to address customer incidents and network changes on technologies like WAN (CPE/PE), Security, LAN, mainly using Cisco and FortiGate, with some exposure to VMware and Citrix. Network tasks include implementing standard solutions for clients. You'll resolve incidents and changes within agreed SLA and KPI targets, providing technical solutions and excellent customer service.

Job Responsibility:

Effective ticket queue management and customer communication through web, portal, email or phone
Resolving incidents and delivering changes within company defined SLA and KPI targets, while aiming to achieve high CSAT returns
Maintaining a current understanding of all relevant company policies and procedures
Ensuring frequent personal development reviews and 121s are conducted with their line manager
Manage their own development plan to achieve personal and company objectives
Responsible for escalation and pro-active chasing of vendors and external support groups where required
Responsible for participation in the teams on-call rota if required (and following any probationary period)
Assess and deliver network launch tasks associated to SMB and public sector orders, while ensuring any support guidance documents are kept up to date
Triage tickets within incident and change management, working on first time fixes and escalating more difficult tickets where required to the network or senior network engineers

Requirements:

Experience working with network incidents and changes on a managed services desk at 2nd line or similar
Experience in configuring and maintaining some of: MPLS WAN's (L3VPN, DSL, BGP)
Cisco ASA’s (Route and Policy Based VPN's, Access-Lists, NAT)
Cisco Firepower (Route and Policy Based VPN's, Access-Lists, NAT, NGFW Security Measures (IPS, URL Filtering etc))
Cisco Routers & Switches (BGP, OSPF, MACSEC, L2VPN, L3VPN)
Fortigate (IP-Sec, S2S and Remote access VPN's, Access-Lists, NAT, Security Profiles)
FortiManager (Config management and delivery)
Experience in VMware ESXi (typically launching templates and connecting interfaces to port-groups)
Experience configuring policy based and route based VPN's on Cisco ASA
Ability to be fully SC (Security Clearance) cleared with NPPV3 (without restrictions)

What we offer:

25 days’ holiday, plus you can buy up to 5 more days
Birthday off
An extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year (some exceptions)
Maternity: 16 weeks’ full pay
Paternity: 3 weeks’ full pay
Adoption: 16 weeks’ full pay
Company social events
Electric car scheme
12 days of personal growth development time
Ride to Work Scheme

Additional Information:

Job Posted:
January 11, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

ANS Group - All Job Offers

Job Link Share: