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We are seeking a Network Engineer (L2 / Operations-focused) to support a large-scale enterprise network environment in a shift-based 24/7 operational model. The role focuses on incident response, troubleshooting, monitoring, and operational support, working as part of a wider team providing continuous coverage. This is a hands-on role suited to engineers with solid networking fundamentals and experience working within established procedures and escalation frameworks.
Job Responsibility:
Monitor network systems and respond to incidents and alerts during assigned shifts
Troubleshoot network-related issues and perform initial root cause analysis
Escalate complex or service-impacting incidents to senior engineering teams as required
Support resolution of high-priority incidents in collaboration with cross-functional teams
Collect logs, packet captures, and diagnostic data to support investigations and post-incident reviews
Execute standard network changes following approved procedures and change controls
Participate in operational rotations, including nights, weekends, and holidays as part of a structured shift schedule
Use monitoring and ticketing systems to track incidents and document resolutions
Assist with routine RCA activities and follow-up actions
Coordinate with vendors and internal support teams where required
Requirements:
3–5 years of experience in network operations or enterprise support environments
Strong understanding of TCP/IP networking fundamentals
Working knowledge of BGP and OSPF
Hands-on experience with Routing & Switching concepts
Exposure to configuring and supporting: Routers, switches, firewalls, load balancers
Experience with one or more networking platforms: Cisco, Juniper, Arista, F5
Familiarity with network operating systems such as: IOS, IOS-XR, NXOS, JUNOS, EOS (SONiC exposure is a plus)
Understanding of enterprise networking concepts including: VLANs, STP, HSRP
MPLS, L3 VPNs, VRFs (operational understanding)
Ability to follow runbooks, procedures, and operational tooling
Strong troubleshooting mindset and attention to detail
Nice to have:
Exposure to packet capture and basic traffic analysis tools
Experience working in a NOC or 24/7 operational environment
Familiarity with ITIL-style incident and change processes
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP – partial or in progress acceptable)