Network Engineer

• Perform proactive network diagnostics and detailed fault analysis, including root cause identification for network alarms
• Support day-to-day network operations through effective fault and change management, aligned with ITIL standards
• Take end-to-end ownership of incidents, ensuring adherence to agreed SLAs throughout the incident lifecycle
• Coordinate ticket transfers to appropriate Level 2 teams and specialist resolver groups when required
• Collaborate with vendors and third-party partners to prioritise and resolve incidents based on customer impact
• Communicate clearly and regularly with customers, including participation in bridge calls during incidents and escalations
• Manage incident queues effectively while handling multiple tasks in a fast-paced operational environment
• Follow defined operational processes with a strong focus on quality, compliance, and escalation management

• Engineering graduate with a strong foundation in networking concepts and technologies
• CCNA certified, with at least one year of experience in a Network Operations Centre or similar technical support role
• Familiar with routing protocols such as OSPF, BGP, EIGRP, and IS-IS, as well as LAN switching concepts including VLANs, trunking, and spanning tree
• Experienced or knowledgeable in WAN technologies such as HDLC, PPP, Frame Relay, ISDN, and ATM, with exposure to MPLS considered an advantage
• Confident in communicating with global customers
• Methodical in approach, able to troubleshoot logically while remaining calm under pressure
• A collaborative team contributor who adapts quickly to changing situations and operational demands

Exposure to MPLS considered an advantage

• Exposure to complex, global enterprise network environments within a leading telecommunications organisation
• Opportunities to work closely with international customers, vendors, and cross-functional technical teams
• A structured operational environment with defined processes, enabling consistent skill development and professional growth
• Continuous learning through hands-on troubleshooting, incident management, and exposure to advanced networking technologies