Network Engineer Job at Vodafone (Bangalore)

Network Engineer

Vodafone

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a knowledgeable Network Consultant to provide technical service desk support to global Premium customers in a 24/7 shift-based environment. This role is ideal for individuals with a strong foundation in networking technologies, hands-on troubleshooting abilities and the capability to manage complex incidents while maintaining excellent customer communication. The position involves fault analysis, incident lifecycle ownership and collaboration with cross-functional teams and external partners to resolve issues efficiently.

Job Responsibility:

Perform diagnostics and proactive analysis for all network faults, ensuring effective root cause identification
Support daily operations by following ITIL-aligned Change and Incident Management processes
Take complete ownership of incidents throughout their lifecycle, with strict adherence to SLAs
Escalate tickets to Level 2 and relevant teams when required, ensuring proper documentation and handover
Uphold all internal process frameworks and ensure zero process deviations
Engage and coordinate with vendors and third parties based on priority and customer impact
Assess business impact and execute timely escalations to leadership when necessary
Deliver regular customer updates on ongoing issues and participate in troubleshooting and escalation bridge calls
Manage multiple tasks simultaneously while maintaining high service quality and queue discipline

Requirements:

Holds a BE/BTech degree in engineering
CCNA certified (mandatory)
A minimum of one year of experience in a NOC environment with a technical support background
Knowledge of routing protocols (OSPF, BGP, EIGRP, ISIS), LAN switching (VLANs, trunking, STP, PVST) and WAN technologies (ATM, Frame Relay, ISDN, HDLC, PPP)
Strong communication and customer-handling abilities with experience engaging global customers
Able to multitask effectively and remain composed during high-volume or high-impact situations
A collaborative team player with a logical, methodical troubleshooting approach
Quick learner with adaptability, resilience and a strong drive for career growth
Fluent in English and demonstrates the Vodafone Way values: Speed, Simplicity, Trust, Innovation, Customer Obsession, Ambition and One Company Local Roots

Nice to have:

CCNP is an advantage
Exposure to MPLS technologies (LDP, TDP, TE) is desirable

What we offer:

Opportunity to work with global enterprise customers and cutting-edge network technologies
Exposure to complex, large-scale network infrastructures and industry‑leading troubleshooting practices
Development in ITIL-aligned operational frameworks
Collaborative environment supporting growth, learning and innovation
Ability to build a strong technical career path within the VOIS networking domain

Additional Information:

Job Posted:
April 15, 2026

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