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UK Connect is seeking an experienced Network Engineer to take a technical lead role within our Network Operations Centre (NOC). You will be responsible for the design, deployment, optimisation, and support of complex network and wireless solutions, acting as the senior escalation point for the Service Desk and playing a key role in upskilling and mentoring junior engineers. Prior experience working for a Managed Service Provider (MSP) and strong Wi-Fi expertise is beneficial.
Job Responsibility:
Act as the technical lead within the Network Operations Centre, owning complex incidents and escalations
Design, deploy, maintain, and optimise network and wireless solutions across customer environments
Deliver high-quality professional services, including network installs, migrations, upgrades, and consultancy work
Provide 3rd line support to the Service Desk when required, assisting with root cause analysis and problem management
Support and upskill junior engineers, sharing knowledge and best practice across the team
Produce and maintain clear technical documentation, including LLDs, network diagrams and survey reports
Requirements:
CCNA is a mandatory requirement
Relevant experience within a Network Technician, Network Engineer or Wi-Fi Engineer role
Designing & delivering wireless projects
Collaborating with wireless vendors such as Ericsson, Ruckus, Siklu, Cambium and other similar brands
ITIL4 practices
Nice to have:
Experience with Ekahau
What we offer:
25 days annual leave as standard, with options to increase up to 35 days annual leave
Unique benefits points scheme giving access to lucrative offerings (cash vouchers, Merlin passes, National Trust passes, and more)
Enhanced Pension
Enhanced Maternity/Paternity Leave
Death in Service (4x salary)
Opportunity to work in a company recognised for its efforts to become the best workplace (Great Place to Work)
Work under a Managing Director recognised as 'One to Watch' in The LDC Top 50 Most Ambitious Business Leaders Programme
Modern and progressive office space
Free Parking
Café, Gym and Restaurant on-site
Opportunity to work with a dynamic and innovative team
Chance to make a significant impact on the growth of a successful company