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Assist with the day-to-day operation and maintenance of network infrastructure (LAN, WAN, WLAN, Business Internet) and voice communications systems. Assist in continuous improvement efforts of existing solutions and provide support and expertise to the implementation of new solutions. Serve as an escalation point for the help desk and desktop support team as needed. Support IT infrastructure projects as needed.
Job Responsibility
Support business critical functions by achieving the highest possible availability of infrastructure at all times
Provide top tier first-class customer service
Provide both operational and project support within IT in order to achieve departmental and business goals
Responsible for day-to-day monitoring and support of the corporate computing network
Responsible for monitoring and support of corporate firewalls
Administer and maintain enterprise NAC solution
Maintain network monitoring solutions
Support required infrastructure changes during and after normal business hours as needed
Support audio visual and collaboration solutions
Troubleshoot and resolve network related incidents
Work with other IT teams to implement projects as needed in a timely manner
Adhere to all IT policies
Other duties as assigned
Requirements
Minimum of 3 years of experience supporting computer and network systems
Network certification (CCNA/JNCIA or greater)
Knowledge in connecting WAN technologies (T-1, Metro Ethernet, MPLS, microwave)
Knowledge of networking protocols and IP subnetting
Knowledge of routing protocols (e.g. OSPF, EIGRP, IS-IS, BGP)
Specific knowledge of network operating systems (e.g. IOS, NX-OS, FTD, JunOS, PanOS)
Experience in the installation, configuration, and support of network switches, routers, and wireless APs
Experience in the configuration and support of firewalls and network security devices (e.g. VPN, IPS, Web/URL filtering)
Experience in the configuration and support of collaboration solutions (e.g. CUCM, Webex, Zoom, MS Teams)
Familiarity with cloud-based IaaS solutions (e.g. AWS, Azure, GCP)
Experience with network monitoring and logging solutions (e.g. Solarwinds, PRTG, Nagios, Elastic, Graylog, Splunk, etc)
Familiarity with server operating systems (e.g. Windows Server, Linux, Unix)
Excellent documentation skills
Obsessed with a great user experience
Must possess an eagerness to learn
Excellent troubleshooting and analytical skills
Ability to adapt to and adopt new techniques and technologies
Must be customer oriented
Effective communicator, with excellent written, oral and presentation skills
Team player requiring minimal supervision, with the ability to draw on the expertise and knowledge of the team to deliver the best solutions
Willingness to assist team whenever and however needed
Ability to deliver results, meet commitments and agreed upon deadlines
Excellent time management and work prioritization skills