Network Engineer Job at NTT DATA (Johannesburg)

Network Engineer

NTT DATA

Location:
South Africa , Johannesburg

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Network Engineer (L1) at NTT DATA is tasked with providing managed services to clients, ensuring operational IT infrastructure and resolving technical incidents. The role requires 2-4 years of experience in network administration, with essential certifications like CCNA and ITIL. Candidates should possess strong troubleshooting skills and a commitment to client satisfaction. This position involves working in a hybrid environment with 24/7 coverage, including night shifts. The Network Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Network Engineer (L1) focuses on first line support for standard and low complexity incidents and service requests.

Job Responsibility:

Identify problems and errors prior to or when they occur
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigate first line incidents assigned and identify the root cause of incidents and problems
Report and escalate issues to 3rd party vendors
Fulfil approved requests following agreed procedures
Provide telephonic or chat support to clients when required
Follow the required handover procedures for shift changes to ensure service continuity
Report and escalate incidents where necessary
Ensure the efficient and comprehensive resolutions of incidents and requests
Proactively identify opportunities for work optimisation
Update existing knowledge articles or create new ones
Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities
Engineer will be part of a shift roster where 24/7 coverage is needed this in tales working night shifts

Requirements:

Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
2–4 year’s work experience
At least 2 years’ experience in administering and troubleshooting network infrastructure devices
Up to date and relevant ITIL certification (Foundation Level)
CCNA
Demonstrate excellent attention to detail
Demonstrate good written and verbal communication skills
Ability to plan activities well in advance, and considers possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurised environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Nice to have:

CCNP Advantageous
Cisco IOS
Wireless Knowledge
SDWAN experience advantageous
Routing
LAN – WAN
Experience with Networking

Additional Information:

Job Posted:
April 16, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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