Network Engineer

• Administer and troubleshoot existing Cisco voice systems, including voicemail and electronic fax solutions
• Support the transition and deployment of Unified Communications platforms globally, ensuring robust design, testing, and configuration
• Monitor and maintain the health of voice and UC infrastructure using advanced network monitoring tools
• Work with external vendors to diagnose and resolve hardware and software issues promptly
• Conduct security assessments and manage the remediation of vulnerabilities, implementing major upgrades when necessary
• Plan for capacity and ensure contingency and recovery plans are regularly updated and maintained
• Document technical platforms and assist in the design and implementation of new UC systems
• Perform onsite and remote preventative maintenance, including firmware upgrades and system backups
• Configure and optimize Cisco platforms, ensuring efficient routing and security measures against unauthorized access

• Bachelor’s or master’s degree in computer science, Information Systems or related fields
• 5-10 years’ experience in voice and network administration.
• Proficiency in VoIP and Telephony systems
• Experience with UC platforms such as Microsoft Teams, Cisco Webex, and Zoom
• Knowledge of Cloud Technologies, including AWS and Azure
• Understanding of voice protocols such as SIP and T1/E1
• Strong foundation in network security principles
• Experience with WAN, LAN, and infrastructure technologies (TCP/IP, VPN's, QoS, VoIP, WAN, LAN, SD-WAN)
• Cisco network implementation and troubleshooting expertise
• Proficiency in routing and switching protocols: BGP, OSPF, VLAN
• Proven proficiency in network protocols and IP/UC system support
• In-depth knowledge of SIP, Session Border Controllers, and PSTN SIP trunking
• Strong skills in WAN and LAN network infrastructure support, diagnostics, and troubleshooting
• Excellent problem-solving skills and attention to detail.
• Effective communication and collaboration skills in a team-oriented environment.
• Ability to adapt to evolving technologies and business requirements.

Cisco IPT accreditation (CCNA/CCNP Collaboration) is preferred