Network Engineer

• 2nd line technical support of LAN, WAN, Wi-Fi and Security networks
• Fault finding through to resolution and customer satisfaction
• Producing documentation, reports and diagrams plus record keeping
• Technical installation, testing and support delivering data services
• Experience in an ITSM toolset essential
• Service Desk support following ITIL processes
• Providing 24hr on-call NOC support by rotation on a On call Rota 1 in 4
• May require overtime when required for out-of-hours/project activity
• Adhering to compliance requirements for Health and Safety, Environmental, Quality, Information Security and Data Protection relevant to your job, function and location

• Excellent customer service skills, including written and oral communication
• Proven experience in a Networking/IT environment
• Ability to work alone & within a team to provide the most effective method of service delivery
• Pride in themselves and their work
• Highly organized to meet strict deadlines and SLA’s
• Analytical and detail conscious
• IT degree level or similar IT qualification is essential
• Cisco CCNA certification (essential)
• Cisco CCNP certification (desirable)
• Must be able to attend customer site in Liverpool at least once a month
• Must have the Right To Work in the UK

Cisco CCNP certification

• Generous holiday entitlement
• Contributory pension scheme
• Healthcare and wellbeing programmes
• Professional development and training opportunities
• Flexible working arrangements subject to business needs
• Employee assistance programmes