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The Network Engineer, functioning as a subject matter expert, oversees multiple property networks with a focus on high availability and continuous service improvement. Responsibilities include solution development, design, engineering, integration, operation, and escalation support for property LAN, WLAN, and WAN services. This role guides workgroups, resolves complex service requests, and manages CAPEX projects within time and budget constraints. Reporting to the Director of Hotel Technology, the position verifies overall requirements are met for continent IT executives, LAN service providers, end-user computing services, hosting services, and enterprise availability. The Network Engineer provides technical engagement throughout the infrastructure lifecycle, executing initiatives to simplify, standardize, optimize, and automate network designs, tooling, and operations to meet security and compliance requirements.
Job Responsibility:
Oversees multiple property networks with a focus on high availability and continuous service improvement
Guides workgroups, resolves complex service requests, and manages CAPEX projects within time and budget constraints
Provides technical engagement throughout the infrastructure lifecycle, executing initiatives to simplify, standardize, optimize, and automate network designs, tooling, and operations
Trains and/or mentors team members and peers
Provides financial input on department and project budgets, capital expenditures and other cost/resource estimates as requested
Guides completion of project requests associated with network infrastructure
Oversees lifecycle management of network infrastructure and services
Guides and performs continuous service improvement initiatives enhancing network availability for properties
Develops, maintains and updates operational run books, knowledge base articles, architectural designs and other artifacts
Provides technical leadership, oversight, governance and direction for operational services related to property networks
Guides analysis of current environment for deficiencies and provides solutions
Develops implementation plans, test plans, and timelines for projects and tasks
Participates in the evaluation and selection of infrastructure services products
Implement and manage robust network security measures
Manages daily infrastructure operations to meet the availability SLA for network services
Interfaces with stakeholders to establish requirements
Guides/assists in configuration management
Works with vendors to resolve complex issues
Provides oversight, collaboration, provisioning, management and maintenance of technology products and service alternatives
Establishes and evolves monitoring and alerting for all production environments
Develops internal processes and training to provide team members with the needed skills and tools
Performs complex quantitative and qualitative analyses for operational availability to promote a zero-defect environment
Identifies and understands issues, problems, and opportunities
Collaborates across technology disciplines as needed
Engages with internal and external customers to fulfill their network requirements
Requirements:
Undergraduate degree or equivalent experience/certification
3 years’ experience in information technology or network infrastructure management
2 years’ experience with project management and implementation stills
Experience in researching emerging technologies and trends, standards, and products
Experience in developing technology roadmaps and strategies
Demonstrate flexibility to work outside standard hours, particularly during change implementations
Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders, and IT teams. Added ability to know one’s audience and tailoring the language and explanation to the stakeholders involved
Strong attention to detail with an ability to manage effectively across multiple priorities and initiatives
Influencing skills and an ability to overcome barriers while driving change