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AAC Logo AAC · IT - Administration

Network Engineer

United States, Washington, DC · Job Posted January 03, 2026
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Job Description

Supports the daily operations of the agency’s network infrastructure. This role focuses on monitoring, maintenance, and Tier 1-2 network troubleshooting. The candidate will work under the guidance of the Senior Network Engineer to ensure network availability and performance.

Job Responsibility

  • Support and maintain LAN/WAN, network devices, UPS, and environment monitoring system for DC headquarters facility and 52 field offices
  • Install, Configure, and troubleshoot network equipment including Cisco routers, switches, Meraki wireless, and Palo Alto firewall appliances
  • Support Internet connection and Zscaler remote access service for users and LAN-to-LAN IPSec connections to partner networks and dedicated WAN connection, e.g. vendor hosted site and Microsoft ExpressRoute connection
  • Perform daily monitoring of network health using ManageEngine/OpManager/Netflow and Configuration Manager
  • Create and update SOPs and various configuration tracking documents on a regular basis
  • Handle routine network troubleshooting (physical and logical connectivity issues, port configurations, VLAN assignments). Coordinate with local teams and vendors, problem-solve and restore service as needed
  • Monitor Palo Alto firewall logs to identify and report traffic anomalies
  • Troubleshoot WAN/MPLS circuit issues and open tickets with ISPs

Requirements

  • Requires a bachelor’s degree in computer science, information technology, engineering, or a related field plus 3+ years of relevant work experience in network support
  • Additional experience can be substituted for a degree
  • Cisco Routing/Switching: Strong working knowledge of Cisco IOS, StackWise cabling/logic, and EtherChannel troubleshooting
  • Firewalls: Basic understanding of Palo Alto firewalls and the ability to navigate and operate Panorama for monitoring purposes
  • Cloud & VPN: Familiarity with IPSec VPN concepts and connectivity to Microsoft Azure
  • Wireless: Experience operating and troubleshooting Cisco Meraki wireless solutions
  • Troubleshooting: Demonstrated ability to diagnose Layer 1–7 issues (cabling, IP conflicts, network loop, routing, etc.)
  • Must be available for weekend maintenance events and emergency outages
  • Must be engaging and proactive with critical thinking, strong desire to learn, and problem-solving ability, both independently and as part of a team
  • Candidates must demonstrate the ability to present ideas and reports clearly in English, both orally and in writing
  • Must obtain agency suitability clearance prior to start date

Nice to have

  • Experience supporting a nationwide mid-sized Federal agency enterprise is a plus
  • CCNA certification is highly desired
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