Network Engineer

• Support the currently installed LAN, WAN and remote access systems
• Second and third line responsibilities for troubleshooting and resolving network issues
• Support other IT departments in deploying new systems to ensure their objectives with relation to appropriate network access are met
• Respond to serious security, infrastructure or integrity issues which affect the ability of the business to operate
• Configure, deploy and maintain network switches and routers
• Low level physical and logical network troubleshooting
• Use and develop existing monitoring tools to enhance monitoring of network availability and reporting on network utilisation
• Implement new connectivity to support various requirements coming from the business and IT department
• Support all network, firewall and communication links that provide remote access to MA systems and help others to resolve issues which may/may not be caused by network access
• Work with service providers, resellers and support companies, assist other IT personnel and support end users directly when required
• Use and follow IT procedures, documentation and policies
• Create and modify procedures and policies to help others support
• Advising 1st and 2nd line support engineers and Systems Administrators on the condition and ability of the network to support their systems
• Raise change requests where applicable for review and authorisation
• Arrange authorisation from department heads for scheduled or emergency downtime of systems which affect their ability to work effectively
• Log hardware, software and technical support requests with various support agencies, for a range of different systems which involve the network
• Carry out emergency or urgent changes to the physical or logical network, such as switch installations, switch configuration changes to support PC installs, moves etc
• Block network access for any device which can or will impact the integrity and availability of the network

Hold an Active SC Clearance