Network Engineer

• Conduct diagnostics and proactive analysis of network faults and alarms
• Perform detailed root cause analysis and document findings appropriately
• Support day-to-day ITIL-aligned Change and Incident Management activities
• Maintain ownership of incidents throughout their lifecycle while adhering to SLAs
• Transfer and escalate tickets to appropriate L2 teams or specialist groups when needed
• Uphold all defined process frameworks with zero process misses and consistent compliance
• Coordinate with vendors and third parties based on priority and business impact
• Assess and communicate business impact, ensuring timely escalation and stakeholder awareness
• Provide regular and clear updates to customers on ongoing issues
• Participate in customer bridge calls to support real-time troubleshooting and updates
• Manage multiple tasks simultaneously while maintaining service quality
• Support effective queue management within the service desk

• Holds a BE/BTech degree with a technical background
• CCNA certification is essential
• CCNP is desirable
• Minimum one year of experience in a NOC environment with strong troubleshooting expertise
• Exposure to Routing Protocols (OSPF, BGP, EIGRP, ISIS), LAN Switching (VLANs, STP, Trunking, Catalyst switches) and WAN technologies such as ATM, Frame Relay, ISDN, HDLC, PPP
• Strong communication skills with the ability to manage global customer interactions confidently
• Skilled at multitasking and maintaining composure during multiple concurrent incidents
• A collaborative team player demonstrating logical, methodical problem-solving approaches
• Quick learner, adaptable, and eager for professional growth
• Exhibits Vodafone Way behaviours: Speed, Simplicity, Trust, Innovation Hunger, Customer Obsession, Ambition and Competitive Spirit, and One Company Local Roots

CCNP is desirable

• Opportunity to work with global customers and cutting-edge network technologies
• Hands-on exposure to advanced fault management and ITIL-based operational processes
• Collaborative environment with supportive teams across geographies
• Continuous learning and upskilling opportunities in core networking and customer engagement
• Growth pathways within VOIS for technical and leadership career tracks