Network Engineer, Technical Operations Job at NTT DATA (Cyberjaya)

Network Engineer, Technical Operations

NTT DATA

Location:
Malaysia , Cyberjaya

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing exceptional service to clients by resolving technical incidents and ensuring operational infrastructure. This position requires a bachelor's degree in IT or equivalent experience, along with strong expertise in VMware, Windows Server, and ITIL processes. You will manage complex tickets, mentor junior staff, and engage with vendors to enhance service quality. The role demands effective communication skills and the ability to work under pressure, making it ideal for candidates with a client-focused approach.

Job Responsibility:

Provide exceptional service to clients by proactively identifying and resolving technical incidents
Ensure that client infrastructure is configured, tested, and operational
Pre-emptive service incident resolution, product reviews, and operational improvements
Manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions
Mentor junior team members and work across various technology domains such as Cloud, Security, Networking, and Applications
Conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems
Log incidents with the required level of detail, analyse, assign, and escalate support calls
Proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties
Create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks
Provide inputs to automation teams to reduce manual efforts
Engage with third-party vendors when necessary and keep systems and portals updated as prescribed
Coach L2 teams on advanced troubleshooting techniques
Support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines

Requirements:

Extensive Managed Services experience handling complex cross-technology infrastructure
Strong understanding of ITIL processes
Proven experience working with vendors and/or third parties
Ability to communicate and work across different cultures and social groups
Effective planning skills, even in changing circumstances
Positive outlook and ability to work well under pressure
Active listening skills and adaptability to changing client needs
Client-focused approach to create positive client experiences throughout their journey
Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

Additional Information:

Job Posted:
March 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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