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Vodafone Logo Vodafone · IT - Administration

Network Engineer-Senior Executive

India, Bangalore · Job Posted May 29, 2026
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Job Description

We are seeking a customer-facing Network Consultant to join our Global Service Desk within Group Operations. This role focuses on providing advanced (Level 2) technical support to premium customers operating complex network solutions with stringent SLA requirements. Working in a 24/7 shift-based environment, the individual will play a key role in incident ownership, fault diagnosis, and service continuity across global enterprise networks.

Job Responsibility

  • Initiate diagnostics and perform proactive analysis for network faults and alarms
  • Carry out root cause analysis to identify and address underlying network issues
  • Support day-to-day network operations through fault and change management aligned to ITIL standards
  • Take ownership of incidents throughout their lifecycle, ensuring adherence to defined SLAs
  • Coordinate with Level 2 engineers, internal resolver groups, vendors, and third parties for timely resolution
  • Escalate incidents appropriately based on business impact and service criticality
  • Provide regular, clear updates to customers during incidents and escalations, including participation in bridge calls
  • Manage multiple incidents simultaneously, ensuring effective queue management and prioritisation
  • Adhere strictly to defined operational processes with a focus on zero process deviations and missed escalations

Requirements

  • Engineering graduate (BE/BTech)
  • CCNA certified
  • At least one year of experience in a Network Operations Centre or similar technical support role
  • Experienced in routing protocols such as OSPF, BGP, EIGRP, and IS-IS
  • Experienced in LAN switching concepts including VLANs, trunking, and STP
  • Familiar with WAN technologies such as HDLC, PPP, ISDN, Frame Relay, and ATM
  • Hands-on exposure to WAN technologies preferred
  • Knowledge of MPLS fundamentals
  • CCNP is an added benefit
  • Confident communicator with strong customer-handling skills
  • Fluent spoken and written English
  • Able to remain calm under pressure
  • Able to multitask effectively
  • Able to apply a logical, methodical approach to troubleshooting
  • Collaborative team member
  • Adapts quickly to changing situations
  • Motivated by continuous learning and growth

Nice to have

  • CCNP certification
  • Knowledge of MPLS fundamentals
  • Hands-on exposure to WAN technologies

What we offer

  • Exposure to premium global customers and complex enterprise network environments
  • Opportunities to work with diverse technologies and industry-standard frameworks
  • A collaborative, inclusive workplace aligned to the Vodafone Way
  • Continuous learning through real-world troubleshooting and customer engagement
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