Network Engineer III Job at Yum! (Louisville, KY or Plano, TX)

Job Responsibility

Ensure proactive monitoring of platforms and rapid resolution of high impact issues
Create processes and enhancements that drive efficiency and consistent results
Resolve customer incidents quickly and effectively
Outside the box thinking to break through status quo and lead continuous improvement
To be a support engineer on the team to help troubleshoot and provide help and guidance
Day to day network performance monitoring
Network troubleshooting and fault analysis
Trouble ticket creation and response using Service Now
Provide on-call support for high priority issues
Recommends and implements network solutions based on network best practices

BS/BA degree or equivalent experience
3-5 years of experience in Cisco networking
Intermediate understanding of ITIL industry standards, best practices and audit requirements
Experience with Meraki Wireless, Cisco Identity Services Engine (ISE), Routing protocols (BGP, EIGRP, Static), closet switches, WAN connectivity, SD-WAN, QoS, AAA, and Azure Cloud
Demonstrated proficiency in using the Microsoft Office suite of applications including Microsoft Project, Visio, PowerPoint, Word, and Excel
Can work independently as a remote extension of a larger team
Excellent communication skills
Ability to work independently as well as in a team environment
Able to work in a fast-paced environment
Positive, flexible, and self-motivated attitude
Detail oriented with excellent follow-up skills
Excellent organizational skills with the ability to manage time and multiple priorities
Strong analytical skills and problem-solving skills, ability to take a problem and solve it in a quick and efficient manner
Ability to handle highly confidential information/materials
Exceptional customer service skills and negotiation/influence skills in an executive-level environment
Ability to grasps new materials quickly and apply new information, concepts and procedures in a constructive manner
Ability to manage high stress, demanding situations

Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan)
Yum! also provides short-term disability, long-term disability, and life insurance
Employees may enroll in our 401(k) plan
Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year