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Network Engineer II

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Apex Systems

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Location:
United States , Irving

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

50.00 - 54.00 USD / Hour
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Job Description:

This engineering position supports the activation, migration, modification and/or troubleshooting of various client VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in our client's network and provisioning systems.

Job Responsibility:

  • Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date
  • Process telephone number ports and verify completion
  • Complete new telephone number activations
  • Complete service/TN migrations between different VoIP products
  • Complete the removal of system translations associated with service disconnects
  • Lead customer and vendor activation conference bridges
  • Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary
  • Perform collaborative service installation and troubleshooting activities with peer workgroups
  • Drive escalations with the appropriate internal/external teams for resolution
  • Complete all assigned tasks in our client's workflow systems within the required SLA
  • Document detailed notes in applicable engineering systems/applications

Requirements:

  • Well-versed in overall telecommunications, particularly Voice over IP (VoIP)
  • Strong customer service/vendor management experience
  • Willingness to work rotating shifts including occasional weekends and holidays
  • Ability to obtain a government security clearance
  • Technically aligned Associate’s Degree or Bachelor's Degree... one or more years of relative work experience

Nice to have:

  • Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end
  • Working knowledge of Cisco Broadsoft/Broadworks
  • Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)
  • Working knowledge of Sonus switches and associated network components
  • Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive)
  • Desired certifications - (CCNA, CCNP, and/or other vendor equivalents)
What we offer:
  • Medical
  • Dental
  • Vision
  • Life
  • Disability
  • ESPP (employee stock purchase program)
  • 401K program with company match after 12 months
  • HSA (Health Savings Account on the HDHP plan)
  • SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
  • Corporate discount savings program
  • On-demand training program
  • Access to certification prep and library of technical and leadership courses/books/seminars after 6+ months
  • Certification discounts
  • Dedicated customer service team
  • Certified Career Coach

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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