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Network Engineer - Customer Outreach

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BlueWater Federal Solutions

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Location:
United States , Columbus

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

BlueWater Federal is seeking a Customer Service Specialist to support DISA operations in the Columbus, OH area. The Customer Service Specialist will be responsible for initial customer interactions and follow through of service orders.

Job Responsibility:

  • Initial customer interactions and follow through of service orders
  • Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications service request
  • Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry
  • Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear

Requirements:

  • Associate's degree is preferred
  • 2+ years of IT experience, preferably within telecom provisioning
  • Must have an active Secret clearance
  • May require mandatory schedule change based on operational requirements, resulting in a swing shift/second shift schedule (Example: 3:00 p.m. - 11:00 p.m.)

Additional Information:

Job Posted:
February 13, 2026

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