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Network Engagement Specialist

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HBS

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Location:
United States , Boston

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Network Engagement Specialist is a key operational and strategic contributor in cultivating and activating the Harvard Innovation Labs’ network of mentors, experts, operators, partners, and investors. This role helps build a vibrant, high-impact ecosystem that connects students and alumni with the guidance, expertise, and relationships they need to advance their ventures. The Specialist helps manage and improve the systems, processes, and stakeholder experience that make this ecosystem work—from recruiting and onboarding experts, to designing engagement pathways, to supporting seamless touchpoints between founders and the broader network. The role combines program management, relationship management, and data-informed operations.

Job Responsibility:

  • Contribute to building, stewarding, and growing a diverse, high-quality volunteer network of mentors, experts, operators, and investors
  • Support the development and implementation of engagement frameworks that create clear pathways for involvement across different stakeholder groups and levels of experience
  • Represent the Harvard Innovation Labs to external partners in select contexts, helping cultivate relationships that create ongoing value for both the network and founders
  • Help ensure the network is aligned with founder and venture needs, program stages, and evolving strategic priorities
  • Support long-term strategic planning around ecosystem development and future network models
  • Operate with flexibility and adaptability as the i-lab’s programs and offerings evolve
  • Design and manage programs and experiences (both virtual and in-person) that connect founders with experts, ensuring clarity, accessibility, and high satisfaction on both sides
  • current offerings include a mentor program, expert office hours, and curating judges for various competitions and challenges
  • Create and refine systems for expert onboarding, expectations, communications, and ongoing engagement, including managing the onboarding experience to qualify experts
  • Use feedback and data to continuously improve processes, supporting scalability, quality, and consistency across all network-related touchpoints
  • Support signature engagement moments—events, orientations, match experiences, or curated interactions—that strengthen the ecosystem
  • Identify gaps in network capabilities relative to founder needs and surface recommendations to address them
  • Help oversee the tools and workflows used to manage the network (e.g., CRM, scheduling platforms, engagement tracking), including some partner programs such as perks and discounts. Partner with the internal technology team to define and execute system needs
  • Contribute to defining and monitoring key metrics such as participation, satisfaction, retention, and match success to evaluate network effectiveness
  • Partner with Technology and Operations to support accurate, reliable tracking of interactions and outcomes
  • Produce periodic reports and insights to inform strategic decision-making
  • Conduct regular reviews of network engagement systems, identifying opportunities to streamline operations and reduce friction
  • Work with Program Leads to integrate expert and mentor engagement into founder programming and stage-based pathways
  • Partner with Marketing to support clear, consistent communication to founders, prospective volunteers, and current experts
  • Contribute to organization-wide initiatives that enhance the overall founder and expert experience
  • Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents

Requirements:

  • High School Diploma, GED, or equivalent is required
  • 5+ years of experience in administrative support role(s) is required
  • Education beyond high school may count toward experience
  • Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must
  • 5+ years of experience in program management, relationship management, partnerships, or operations—ideally within entrepreneurship, innovation, higher education, or venture environments. is preferred
  • Excellent organizational, interpersonal, and relationship-building skills
  • Strong program design and stakeholder-management capabilities
  • Experience with volunteer management a plus
  • Ability to gather, interpret, and use data to improve systems and measure impact
  • Strong experience with CRM/scheduling tools (e.g., Salesforce, Airtable, Calendly-style platforms)
  • Comfortable operating in a fast-paced environment that values structure, adaptability, and experimentation
  • Demonstrated ability to collaborate across teams and balance short-term execution with longer-term thinking
  • Strong written and verbal communication skills, with comfort representing the i-lab to external stakeholders
  • Knowledge of the startup, innovation, or venture ecosystem is preferred

Nice to have:

  • Experience with volunteer management a plus
  • Knowledge of the startup, innovation, or venture ecosystem is preferred
What we offer:
  • Generous paid time off including parental leave
  • Medical, dental, and vision health insurance coverage starting on day one
  • Retirement plans with university contributions
  • Wellbeing and mental health resources
  • Support for families and caregivers
  • Professional development opportunities including tuition assistance and reimbursement
  • Commuter benefits, discounts and campus perks

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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