Network Dispatch Operations Specialist Job at Vodafone (Bangalore)

Assistant Manager-Dispatch Operations Specialist (Telecom Networks)

We are seeking a detail-oriented and collaborative professional to join our Netw...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Possess strong process knowledge within telecom or ICT dispatch environments
Demonstrate effective organisation, task management, and the ability to handle multiple priorities
Skilled in building effective working relationships and collaborating with cross-functional teams
Bring a mindset of continuous improvement, creativity, and operational excellence
Have at least 3 years of total experience, including a minimum of 2 years in a dispatch function
Hold ITIL Foundation certification in IT Service Management
Have working knowledge of GSM, 3G, and 4G telecom networks
Be proficient in Microsoft Office applications and familiar with ticketing tools such as Remedy or equivalent
Understand fault ticket analysis, escalation processes, and field execution requirements
Demonstrate awareness of health and safety practices in field operations

Job Responsibility

Carry out initial triage of fault tickets, analysing requests to ensure accurate and timely onward dispatch
Allocate reactive and planned work to field teams through manual ticketing or automated optimisation tools
Monitor and manage ticket lifecycle through to resolution, ensuring SLA adherence and appropriate escalations
Support field engineers with access, climbing permissions, and third-party services in line with local procedures
Produce escalation reports and post-failure analysis
contribute to continuous improvement initiatives
Maintain thorough and accurate ticket documentation including access approvals, references, and timelines
Provide constant telephone and email support to internal teams and external customers
Act as the first point of contact for fault-related issues, ensuring prompt escalation when required
Monitor work queues and assign tickets efficiently to optimise field resource utilisation

What we offer

Opportunity to work in a high-impact, 24x7 telecom operations environment
Exposure to end-to-end network dispatch and field service coordination
Involvement in continuous improvement initiatives and process optimisation
Collaboration with diverse internal and external stakeholders across global markets
Development within a performance-driven and quality-focused culture

Network Operations Specialist

We are seeking a Network Operations Specialist to provide 24/7 first-line monito...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong command of English and Czech (mandatory)
Comfortable working with web‑based and Windows applications
Effective communicator with a collaborative and team-oriented mindset
Ideally brings experience working in a busy technical support, service centre, or telecoms environment

Job Responsibility

Deliver first line operations for Vodafone’s network infrastructure in a multi‑vendor environment
Monitor and maintain network performance using umbrella fault management tools and specific NMS platforms
Perform preventive and corrective troubleshooting to maintain service continuity and meet agreed NOC and network KPIs
Dispatch field engineers or contractors for on‑site support when required and follow up until resolution
Provide incident management activities, including technical assessment and timely escalation to second line teams
Issue notifications related to service outages and collaborate with the Incident Manager when escalations are triggered
Support the creation and maintenance of NOC processes and procedures
Collaborate with second line teams to develop and refine alarm analysis and fault resolution procedures
Maintain and update fault management systems throughout the incident lifecycle
Participate in internal and external training programmes to strengthen technical capabilities

What we offer

Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off

Fulltime

Uk Mobile Field Dispatch Specialist

We are seeking a skilled and proactive UK Mobile Field Dispatch Specialist to su...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Qualified in Electrical Engineering, Telecommunications Engineering, or an equivalent discipline
2+ years of experience in Telecom, BPO, or KPO environments, ideally within a fast-paced ICT dispatch function
Comfortable interpreting technical fault information and dispatching work within defined KPI frameworks
Experienced in fault ticket handling and resolution processes, with exposure to customer-facing escalation scenarios
Organised, adaptable, and able to manage multiple priorities in a 24x7 operational environment
Confident in influencing and collaborating with multi-customer NOC teams and external partners to meet service requirements
Knowledgeable in engaging third-party providers and understanding when external agencies are required
Demonstrate awareness of health and safety requirements within field operations
Proficient in Microsoft Word, Excel, PowerPoint, and Project
familiarity with Remedy or similar ticketing tools is advantageous

Job Responsibility

Perform initial triage of fault tickets, providing clear analysis to ensure accurate onward dispatch
Allocate reactive and planned work to field teams through manual assignment or automated optimisation tools
Monitor, review, and manage ticket allocations through to resolution, ensuring escalation processes are followed where required
Support engineers by arranging access, climbing permissions, escorts, and third-party services in line with site-specific and local procedures
Monitor and resolve jeopardy alerts within agreed timelines, enabling engineers to execute work effectively
Maintain high-quality ticket documentation with concise, accurate notes covering actions taken, approvals, references, and timelines
Act as the first point of contact for fault-related issues, escalating promptly to Dispatch Management when needed
Provide continuous telephone and hotline support to internal teams and external customers
Monitor shared email accounts to identify known site or network issues and manage access or climb confirmations
Ensure correct purchase order details and payment information are recorded to support accurate invoicing and chargebacks

What we offer

Exposure to large-scale UK mobile network operations within a global organisation
Opportunities to work closely with cross-functional teams across assurance, field operations, and incident management
Development within a 24x7 operational environment that values accountability, teamwork, and customer focus
A role that supports continuous improvement initiatives and operational excellence

Fulltime

Community Solutions Central Operations Specialist I

Seeking a role where you can help rapidly resolve network outages and ensure cus...

Location

United States , Morrisville

Salary:

Not provided

Spectrum

Expiration Date

Until further notice

Requirements

Two-year degree or certificate with emphasis in telecommunications or IT
2+ years of experience in a 24x7 Operations Center
2+ years of cable or telecommunications experience in field operations, HFC plant troubleshooting or maintenance technician roles
2+ years of experience in NOC, dispatch, call center or help desk support
Ability to read, write and speak English
Knowledge of HFC network concepts, DOCSIS and end-user support principles
Familiarity with Managed Wi-Fi tools and the ability to use them to troubleshoot basic issues
Ability to collaborate effectively within a team environment
Practical problem-solving skills and the ability to address situations with limited standardization
Proficiency with desktop computer hardware and software monitoring tools for network performance analysis

Job Responsibility

Monitor Managed Wi-Fi network performance and detect outages or impairments using alarms, telemetry and network topology data
Investigate property equipment as alarms are received and create tickets to document issues, ensuring prompt action
Communicate with customers via outbound calls and support calls from internal care teams to troubleshoot and resolve issues remotely
Prioritize and stage severity levels based on outage investigations, managing multiple urgent trouble tickets simultaneously
Proactively identify area problems using monitoring equipment and escalate significant events to Level 2 or Senior Specialists for review
Dispatch technicians and collaborate with fix agents to minimize service interruptions and drive efficient restoration
Set up phone call deflection and trouble call blocking for Managed Wi-Fi issues according to company standards, escalating and documenting issues that require additional coordination

What we offer

comprehensive pay and benefits package

Fulltime

Technical Operations Specialist

The Technical Operations Specialist ensures the availability, performance, and s...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong SAP operational understanding
Cybersecurity fundamentals and prevention strategy expertise
Networking knowledge: routing, VLANs, WAN/LAN, firewalls
Experience with SAP hosting environments
Vendor/SLA management
Exposure to logistics/supply chain systems
Logistics/supply chain or 24/7 operations experience
SAP certification and worked experience
Cloud (AWS/Azure)
Cybersecurity certifications

Job Responsibility

SAP Hosting & Operations: Working knowledge around the SAP landscapes across on‑premises and/or cloud platforms
Ensure effective management of SAP application servers, ASCS/SCS, database platforms, and integration components
Co-ordinate and assist in SAP transports, change management, and kernel/patch activities
Working knowledge of SAP high availability through clustering, virtualization, backup and DR
SLA & Availability Management: Interpret and enforce hosting and security SLAs
Ensure alignment to RTO/RPO requirements
Manage escalations, incident response, and vendor accountability
Cybersecurity Operations: Knowledge of endpoint protection, SIEM, antivirus, vulnerability management
Understanding of incident response and threat prevention strategies
IAM principles, security hardening, and audit/compliance processes

Fulltime

Electrical Installation and Maintenance Specialist

What we do: Sustainability; News; Careers; The role of Electrical Installations ...

Location

Bulgaria

Salary:

Not provided

Telelink UK

Expiration Date

Until further notice

Requirements

Secondary vocational or higher technical education in electrical engineering, power engineering, electronics, automation or another relevant field
Knowledge of electrical engineering, low- and medium-voltage electrical installations, power facilities and protection systems
Skills in working with electrical installations and electrical equipment
Ability to read and understand electrical diagrams, single-line diagrams, installation drawings and technical documentation
Experience in the construction, operation, repair or maintenance of electrical installations, power facilities, industrial electrical equipment or similar systems
Experience in installing and connecting electrical panels, cable lines, transformers, protection and switching equipment will be considered an advantage
Experience working with professional measuring instruments and tools
Computer literacy – MS Office
experience with specialized software for monitoring, diagnostics or technical documentation will be considered an advantage
Electrical safety qualification group IV for work on electrical installations and networks up to and above 1000 V, in accordance with the applicable regulatory requirements

Job Responsibility

Participating in the construction, installation, reconstruction and maintenance of low- and medium-voltage electrical installations
Installing, connecting and inspecting electrical panels, switchgear, transformers, circuit breakers, disconnectors, protection devices, cable lines and other electrical equipment
Carrying out activities related to the construction and maintenance of cable routes, cable connections, earthing and lightning protection systems
Checking electrical connections, insulation resistance, earthing systems, phase sequence, load conditions and other electrical parameters
Participating in commissioning, functional testing and start-up activities for electrical installations and equipment
Performing routine preventive maintenance, diagnostics and technical inspections in accordance with internal instructions, technical regulations and statutory requirements
Locating and eliminating faults in electrical, electronic, mechanical and communication components of power facilities
Performing repairs, replacement and adjustment of defective components, including circuit breakers, fuses, relays, current and voltage transformers, cables, terminals and other elements
Working with specialized measuring devices and tools, including multimeters, insulation testers, earthing resistance meters, thermal cameras, protection relay testers and others
Participating in planned technical shutdowns, emergency repairs and activities aimed at restoring the normal operation of electrical equipment

What we offer

Opportunity to work on large and interesting renewable energy projects
Competitive remuneration and an excellent social benefits package
Challenging and dynamic work in a highly qualified team of professionals
Opportunities for professional development and training
A working environment focused on cooperation and mutual support
Additional health insurance
Sports cards

Fulltime

Customer Escalation Specialist - Networking (Shift 2)

Customer Escalation Specialist - Networking (Shift 2) This role has been design...

Location

United States , Spring

Salary:

18.61 - 39.42 USD / Hour

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience and/or 1-2 years related experience in customer service in telecoms or networking company environment
Basic knowledge in the field of Customer Relations
Demonstrated verbal communication and customer service skills
Knowledge of microcomputer hardware, basic-level knowledge of operating systems software
Demonstrated writing/correspondence skills
Networking/Infrastructure knowledge

Job Responsibility

Ensure timely resolution of request in a fast pace environment while maintain the highest level of standards and quality
Will work in Juniper's Apex GovCloud Service Console & CRM, basic case management and will use associated systems to provide non-technical post-sales support within established Juniper policies and procedures
Customers may be either external or internal
Will work closely with Global Customer Care teams
Issues may include but are not restricted to opening technical support cases, account access issues, data integrity issues, software or license issues, contract and warranty inquiries, miss shipments, logistics-RMA processing
RMA related work - will ensure timely dispatch of Juniper products parts through established service delivery logistics channels to parts depots, or directly to customers globally
Ensuring Proof of Delivery and addressing general customer service questions
Escalates difficult or technical issues to JTAC, Supervisor or Customer Service Manager
Interfaces with other Juniper groups as required and as experience permits
Ensures complete and comprehensive issue documentation using appropriate Juniper tracking systems

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Variable incentives may also be offered

Fulltime

Customer Escalation Specialist - Networking (Shift 3)

Provide professional solutions to the company end-users, dealers and service pro...

Location

United States , Spring

Salary:

18.61 - 39.42 USD / Hour

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience and/or 1-2 years related experience in customer service in telecoms or networking company environment
Basic knowledge in the field of Customer Relations
Demonstrated verbal communication and customer service skills
Knowledge of microcomputer hardware, basic- level knowledge of operating systems software
Demonstrated writing/correspondence skills
Networking/Infrastructure knowledge

Job Responsibility

Ensure timely resolution of request in a fast pace environment while maintain the highest level of standards and quality
Will work in Juniper's Apex GovCloud Service Console & CRM, basic case management and will use associated systems to provide non-technical post-sales support within established Juniper policies and procedures
Customers may be either external or internal
Will work closely with Global Customer Care teams
Issues may include but are not restricted to opening technical support cases, account access issues, data integrity issues, software or license issues, contract and warranty inquiries, miss shipments, logistics-RMA processing
RMA related work - will ensure timely dispatch of Juniper products parts through established service delivery logistics channels to parts depots, or directly to customers globally
Ensuring Proof of Delivery and addressing general customer service questions
Escalates difficult or technical issues to JTAC, Supervisor or Customer Service Manager
Interfaces with other Juniper groups as required and as experience permits
Ensures complete and comprehensive issue documentation using appropriate Juniper tracking systems

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

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Network Dispatch Operations Specialist

Job Responsibility

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