Network Control Centre Operator Jobs

Egis in the UK

Location:
United Kingdom, Banbury

Category:
Logistics

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Network Control Centre operator will be responsible for Motorway incident management, abnormal load notification processing, booking of roadspace onto National Highways booking system (NEMS) as requested by internal and external parties and assisting with Customer Contact Centre enquiries, claims and complaints. The role will also require supporting different departments and aspects of the maintenance contract on the M40 Motorway.

Job Responsibility:

Accurately log jobs for motorway incident management such as, but not limited to: collisions, debris, defects and vandalism
Collect and record data to support Red and Green claims
Book relevant road space for all parties as requested onto the National Highways booking system (NEMS)
Assist the NCC Lead and planning department on compliance to National Highways 7-day closure notification
Compile and submit daily, weekly, and monthly reports and KPIs
Record data on various databases and spreadsheets to meet the National Highways Audit requirements
Liaise with ISU Operatives, Supervisors, Managers, Senior Management and escalate issues where necessary
Assist with logging, closing and compiling information & data for Customer Contact Centre enquiries and claims
Respond to CCC logs, distribute to UKH or redirect to National Highways DBFO representatives if requested by NCC Lead
Assist with the reporting of near misses, undesired circumstances and injuries in line with Health and Safety regulations and processes
Record and check abnormal load movements and special orders against an exception criterion and escalate where needed
Assist with training and development of new team members as required by the NCC Lead
Undertake gate opening responsibility for all 3 operational depots across the M40 contract and assist with receiving deliveries
Support the 24/7 operation and assist with cover for shifts, sick leave and holiday periods
To work a 4 on 4 off 12 hour shift pattern
Contribute to the development of best practice and standard operating procedures for the team
Develop a good working relationship with our client and partners
To fully engage with the promotion and adoption of any current and future health, safety and wellbeing initiatives rolled out by Egis Road operation M40 Ltd and/or Egis UK
Participate in training programs to stay updated on best practice in Highway maintenance and NEMS compliance
To carry out other such related duties as maybe required

Requirements:

Previous experience of roadspace booking & the National Highways Network Event Management system (NEMS)
Strong attention to detail and accuracy
Ability to remain calm under pressure
Proven experience in a fast-paced operational environment
Proficient in MS Office Suite, including Excel, Word, and SharePoint
Excellent verbal and written communication skills
Self-motivated with a proactive approach to problem-solving
Capable of working independently and collaboratively
Strong organisational skills and ability to manage time effectively
Skilled in prioritising tasks effectively, ensuring urgent and high-impact work is addressed promptly

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Network Control Centre Operator