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Network Consultant

India, Bangalore · Job Posted January 22, 2026
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Job Description

We are seeking a skilled Network Consultant to provide technical service desk support for premium customers with complex solutions and stringent SLA requirements. This role involves working in a 24/7 shift environment, diagnosing and resolving network issues, and ensuring seamless communication with global customers.

Job Responsibility

  • Perform diagnostics and proactive analysis for network faults, including root cause analysis for alarms
  • Support day-to-day operations through Change and Fault Management aligned with ITIL standards
  • Ensure SLA compliance and manage incidents throughout their lifecycle
  • Transfer tickets to Level 2 engineers and coordinate with vendors and third parties for resolution
  • Escalate issues based on business impact and keep customers informed during troubleshooting and escalations
  • Join customer bridge calls for technical discussions and updates
  • Manage queues effectively and multitask under pressure

Requirements

  • Engineering graduate (BE/BTech) with CCNA certification (mandatory)
  • Minimum 1 year of NOC experience in a technical profile
  • Strong knowledge of routing protocols (OSPF, BGP, EIGRP, ISIS), LAN switching (VLANs, STP, PVST), and WAN technologies (ATM, Frame Relay, ISDN, HDLC, PPP)
  • Excellent communication and customer handling skills for global interactions
  • Ability to multitask, remain calm under pressure, and adopt a logical approach to troubleshooting
  • A quick learner with adaptability, ambition, and a collaborative mindset

Nice to have

CCNP is an advantage

What we offer

  • Opportunity to work on advanced networking technologies and global customer environments
  • Exposure to ITIL-based processes and premium service delivery
  • A collaborative and inclusive culture that values innovation and growth

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