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We are seeking a skilled Network Consultant to provide technical service desk support for premium customers with complex solutions and stringent SLA requirements. This role involves working in a 24/7 shift environment, diagnosing and resolving network issues, and ensuring seamless communication with global customers.
Job Responsibility:
Perform diagnostics and proactive analysis for network faults, including root cause analysis for alarms
Support day-to-day operations through Change and Fault Management aligned with ITIL standards
Ensure SLA compliance and manage incidents throughout their lifecycle
Transfer tickets to Level 2 engineers and coordinate with vendors and third parties for resolution
Escalate issues based on business impact and keep customers informed during troubleshooting and escalations
Join customer bridge calls for technical discussions and updates
Manage queues effectively and multitask under pressure
Requirements:
Engineering graduate (BE/BTech) with CCNA certification (mandatory)
Minimum 1 year of NOC experience in a technical profile
Strong knowledge of routing protocols (OSPF, BGP, EIGRP, ISIS), LAN switching (VLANs, STP, PVST), and WAN technologies (ATM, Frame Relay, ISDN, HDLC, PPP)
Excellent communication and customer handling skills for global interactions
Ability to multitask, remain calm under pressure, and adopt a logical approach to troubleshooting
A quick learner with adaptability, ambition, and a collaborative mindset
Nice to have:
CCNP is an advantage
What we offer:
Opportunity to work on advanced networking technologies and global customer environments
Exposure to ITIL-based processes and premium service delivery
A collaborative and inclusive culture that values innovation and growth