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Network Consultant

India, Bangalore · Job Posted January 22, 2026
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Job Description

We are seeking a Network Consultant to provide technical service desk support for premium service customers in a 24/7 shift-based environment. This role involves troubleshooting complex networking issues, ensuring SLA compliance, and delivering exceptional customer experience. The individual will work closely with internal teams and external vendors to resolve incidents and maintain network stability.

Job Responsibility

  • Perform diagnostics and proactive analysis for network faults and alarms
  • Conduct root cause analysis and ensure timely resolution of incidents
  • Manage change and fault processes in line with ITIL standards
  • Maintain SLA adherence and take ownership of incidents throughout their lifecycle
  • Coordinate with vendors and third parties for escalations and resolutions
  • Provide regular updates to customers and join bridge calls during escalations
  • Handle multiple tasks effectively, including queue management and prioritisation

Requirements

  • Engineering graduate (BE/BTech) with CCNA certification (mandatory)
  • Minimum 1 year of experience in NOC operations with strong technical background
  • Knowledge of routing protocols (OSPF, BGP, EIGRP, ISIS) and LAN switching (VLANs, STP, PVST)
  • Exposure to WAN technologies (ATM, Frame Relay, ISDN, HDLC, PPP)
  • Excellent communication and customer handling skills with global exposure
  • Ability to multitask, remain calm under pressure, and adopt a logical approach to troubleshooting
  • Team player with adaptability, quick learning ability, and a growth mindset

What we offer

  • Opportunity to work on advanced networking technologies and global projects
  • Exposure to ITIL-based processes and premium customer service operations
  • Collaborative work environment with continuous learning and growth opportunities

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