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We are seeking a Network Consultant to provide technical service desk support for premium service customers in a 24/7 shift-based environment. This role involves troubleshooting complex networking issues, ensuring SLA compliance, and delivering exceptional customer experience. The individual will work closely with internal teams and external vendors to resolve incidents and maintain network stability.
Job Responsibility:
Perform diagnostics and proactive analysis for network faults and alarms
Conduct root cause analysis and ensure timely resolution of incidents
Manage change and fault processes in line with ITIL standards
Maintain SLA adherence and take ownership of incidents throughout their lifecycle
Coordinate with vendors and third parties for escalations and resolutions
Provide regular updates to customers and join bridge calls during escalations
Handle multiple tasks effectively, including queue management and prioritisation
Requirements:
Engineering graduate (BE/BTech) with CCNA certification (mandatory)
Minimum 1 year of experience in NOC operations with strong technical background
Knowledge of routing protocols (OSPF, BGP, EIGRP, ISIS) and LAN switching (VLANs, STP, PVST)
Exposure to WAN technologies (ATM, Frame Relay, ISDN, HDLC, PPP)
Excellent communication and customer handling skills with global exposure
Ability to multitask, remain calm under pressure, and adopt a logical approach to troubleshooting
Team player with adaptability, quick learning ability, and a growth mindset
What we offer:
Opportunity to work on advanced networking technologies and global projects
Exposure to ITIL-based processes and premium customer service operations
Collaborative work environment with continuous learning and growth opportunities